Guest Service Agent

Blue Sky Hospitality Solutions; Windsor Locks (CT); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player in hospitality is looking for a dedicated Front Desk Agent to enhance guest experiences at their hotel. This role involves greeting guests, managing check-ins and check-outs, and ensuring that all inquiries are handled with professionalism and care. The ideal candidate will thrive in a fast-paced environment, ensuring that every guest feels welcomed and valued. If you have a passion for customer service and enjoy creating memorable experiences, this opportunity is perfect for you.

Qualifications

• Exceptional customer service skills with a friendly demeanor.
• Ability to handle inquiries and complaints professionally.

Responsibilities

• Greet and welcome guests upon arrival and departure.
• Check-in and check-out guests efficiently and accurately.
• Handle guest inquiries, reservations, and complaints.

Skills

Customer Service

Communication Skills

Problem Solving

Education

High School Diploma

Job description

We are seeking a friendly, professional, and customer-oriented Front Desk Agent to join our team at Fairfield Inn & Suites Hartford Airport. The ideal candidate will be responsible for providing exceptional service to our guests, ensuring their stay is comfortable and enjoyable.

Key Responsibilities:

• Greet and welcome guests upon arrival and departure.
• Check-in and check-out guests efficiently and accurately.
• Handle guest inquiries, reservations, and complaints in a courteous and professional manner.
• Answer phone calls and respond to emails promptly.
• Process payments and maintain accurate records of transactions.
• Coordinate with housekeeping and maintenance teams to ensure guest satisfaction.
• Provide information about hotel amenities, services, and local attractions.
• Maintain a clean and organized front desk area.
• Assist with administrative tasks as needed.