Hotel Guest Service Agent

Comfort Inn Marion; Kentucky; On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Employee discount

Flexible schedule

Job summary

Comfort Inn Marion is seeking a Front Desk Associate to deliver exceptional guest service in person at our Marion, Kentucky property. You will check guests in and out, promote hotel programs, and maintain accurate guest records while handling cash and preparing nightly reports.

The role requires multitasking, a friendly demeanor, and a commitment to professional appearance in uniform. Shifts include morning, evening, and some weekend coverage; employees enjoy benefits like an employee discount

Qualifications

• Minimum high school diploma or equivalent.
• Customer service experience preferred.
• Willingness to work flexible shifts, including mornings, afternoons, and weekends.

Responsibilities

• Provide exceptional guest service at the front desk.
• Check guests in and out efficiently and accurately.
• Promote hotel programs and upsell services.
• Maintain accurate guest records and run nightly reports.
• Handle cash and close out shifts.
• Resolve guest issues in a professional manner.
• May assist with duties in other departments as needed.
• Wear the required uniform and maintain a professional appearance.
• Demonstrate multitasking skills in a fast-paced environment.

Skills

Customer service

Sales

Cash handling

Multitasking

Check-in/out

Education

High school diploma

Job description

Job Description

Job Description

Provides exceptional service to all guests and potential guests by assisting them in a friendly, efficient, courteous and professional manner. Performs all Front Desk related functions including but not limited to

• Customer Service
• Sales
• Checking guests in/out
• Promoting company programs
• Maintaining guest records
• Running nightly reports
• Cash handling
• Handling customer issues in professional manner
• May be asked to perform duties of other departments if necessary such as laundry.
• Required to wear a uniform
• Requires multitasking
• Any other task deemed necessary by Management

Shifts will be: 7am-3pm, 3pm-11pm

Holidays and weekends are required.

Customer Service experience preferred but not required.

Job Types: Full-time, Part-time

Benefits:

• Employee discount
• Flexible schedule

Application Question(s):

• What days are you able to work?
• What hours are you available to work?

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Preferred)

Shift availability:

• Day Shift (Required)
• Evening Shift (Required)
• Overnight Shift (Preferred)

Work Location: In person