Hotel Guest Room Quality Inspector

GCP Prussia Hotel Management; King of Prussia (PA); On-site; USD 28,000 - 38,000; Full time

Job summary

Residence Inn in King of Prussia, PA, part of Gulph Creek Hotels, is seeking a detail-oriented Housekeeping Inspector to uphold cleanliness and brand standards across guest rooms and public spaces.

You will conduct post-cleaning inspections, verify stocking and presentation of amenities, and communicate quality issues to the housekeeping team, ensuring timely corrections and smooth operations.

Qualifications

• High School Diploma or equivalent preferred.
• Previous hotel housekeeping experience required.
• Previous experience as a Housekeeping Inspector, Supervisor, or Lead Housekeeper preferred.
• Knowledge of hotel room cleaning standards and inspection procedures preferred.
• Marriott experience preferred.

Responsibilities

• Inspect guest rooms, suites, and assigned public areas to ensure they meet hotel and brand cleanliness standards.
• Conduct thorough inspections of guest rooms after Housekeepers have completed cleaning assignments.
• Verify that guest rooms are properly cleaned, organized, stocked, and ready for guest arrival.
• Inspect bathrooms, bedrooms, living areas, kitchens, closets, floors, furniture, fixtures, appliances, and other guest room areas for cleanliness and condition.
• Ensure all guest amenities, toiletries, linens, towels, and supplies are properly stocked and presented.
• Identify cleaning deficiencies, maintenance issues, damaged items, missing items, and other concerns during room inspections.
• Communicate inspection results and required corrections to Housekeeping team members in a professional and constructive manner.
• Follow up with Housekeepers to ensure identified deficiencies are corrected promptly.
• Coordinate with the Housekeeping Supervisor and Manager regarding room status, inspection results, and outstanding concerns.
• Communicate maintenance issues to the Maintenance Department and follow up as necessary.
• Verify that vacant, clean, and inspected rooms are accurately updated in the hotel's operating system.
• Assist with prioritizing rooms based on arrivals, departures, stayovers, VIP guests, and other hotel needs.
• Monitor guest rooms for compliance with established cleanliness, presentation, and quality standards.
• Inspect public areas, hallways, elevators, housekeeping closets, and other assigned areas as needed.
• Ensure housekeeping carts, closets, and supply areas are clean, organized, and properly stocked.
• Assist with training and coaching Housekeeping team members on cleanliness standards, room presentation, and proper cleaning procedures.
• Provide feedback to Housekeeping team members and management regarding recurring quality issues or training needs.
• Respond to guest concerns regarding room cleanliness and assist with appropriate service recovery when necessary.
• Maintain knowledge of hotel cleanliness standards, brand standards, inspection procedures, and company policies.
• Assist the Housekeeping Department with cleaning rooms or other duties when operational needs require.
• Maintain accurate inspection records and communicate room status information to appropriate departments.
• Ensure all safety, sanitation, and housekeeping procedures are followed.
• Maintain a professional appearance and positive attitude at all times.
• Maintain consistent attendance and punctuality.
• Keep work areas clean, organized, and properly stocked throughout the shift.
• Adhere to all company policies and procedures and consistently exemplify company values in all interactions.
• Perform additional duties as assigned.

Skills

Attention to detail

Communication skills

Time management

Fluent English

Education

High School Diploma or equivalent

Tools

Hotel operating systems

Job description

Residence Inn in King of Prussia, PA, part of Gulph Creek Hotels, is seeking a detail-oriented Housekeeping Inspector to uphold cleanliness and brand standards across guest rooms and public spaces.

You will conduct post-cleaning inspections, verify stocking and presentation of amenities, and communicate quality issues to the housekeeping team, ensuring timely corrections and smooth operations.