Hotel Guest Room Attendant

HMP Properties, LLC; Norfolk (VA); On-site; USD 17,000 - 22,000; Full time

Job summary

HMP Properties, LLC is seeking a hotel housekeeping assistant to maintain guestrooms, corridors, and public areas in a clean and orderly manner. You will greet guests warmly and collaborate with staff to ensure a welcoming environment.

The role involves cleaning rooms, restrooms, and public spaces, restocking supplies, and assisting in luggage and linen handling as needed. A friendly, professional demeanor is essential for guest satisfaction.

Responsibilities

• Cleans rugs, carpets and upholstered furniture using a vacuum cleaner, broom and carpet shampoo machine.
• Cleans rooms, hallways and restrooms.
• Washes walls and ceiling, moves furniture and turn mattress.
• Sweeps, mops, scrubs, waxes, vacuums and polishes floor.
• Dusts and polishes metalwork.
• Collects soiled linen for laundering from housekeeping carts.
• Assists in keeping the lobby area clean, neat and free of debris and trash as needed.
• Receives linen supplies from laundry and stocks linen closets on guest floors in a neat, organized manner.
• Maintains housekeeping carts and stocks supplies.
• Strips soiled linen from beds when asked to help housekeepers. Removes trash collected by room attendants.
• Walks all assigned floors at beginning, throughout the day and end of shift to collect trash, soiled linen and other items as assigned by management.
• Transports clean linen to the housekeeping storage rooms on the floors and refills the par stock of linen on each floor
• Refills the par stock of guest amenities and supplies on each housekeeping storage area.
• Helps the room attendants with heavy lifting and special cleaning projects as directed.
• Cleans all public areas in the prescribed manner while following department standard operating procedures.
• Removes soiled linen and trash from the pool side and other service areas and takes to appropriate locations in the prescribed manner.
• Assists housekeeping with placing bed boards, roll-ways beds, extra bed etc. in appropriate fashion per standard operating procedures.
• Reports missing / found articles, damage or merchandise problems to the housekeeping supervisor and managers.
• Responds at all times in a friendly, helpful manner to guests and other colleagues when asked to delivery amenities to in house guests.
• Handles any tasks assigned by the supervisors as and when needed.

Job description

HMP Properties, LLC is seeking a hotel housekeeping assistant to maintain guestrooms, corridors, and public areas in a clean and orderly manner. You will greet guests warmly and collaborate with staff to ensure a welcoming environment.

The role involves cleaning rooms, restrooms, and public spaces, restocking supplies, and assisting in luggage and linen handling as needed. A friendly, professional demeanor is essential for guest satisfaction.