Hotel Guest Experience Coordinator

sbcos; Houston (TX); On-site; USD 21,000 - 25,000; Full time

Job summary

Stonebridge is seeking a Guest Services Assistant in Houston, TX, to support hotel operations across front desk, reservations, housekeeping, F&B, and events. You will shadow staff, learn daily room operations, and assist with VIP arrivals and guest communications.

The role emphasizes guest satisfaction, brand standards, and cross-department collaboration, with flexibility for evenings, weekends, and holidays. This is a full-time on-site position.

Qualifications

• Strong communication skills.
• Ability to learn quickly and apply knowledge to daily tasks.
• Excellent problem-solving skills and attention to detail.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Strong customer service skills and a willingness to assist in various operational departments.
• Ability to work both independently and as part of a team.

Responsibilities

• Assist with various Hotel Operations tasks, including front desk, reservations, night audit, and guest services.
• Communicate with guests before, during, and after their stay through personalized email correspondence to enhance the overall guest experience.
• Foster meaningful guest interactions that contribute to positive guest satisfaction scores, online reviews, and brand loyalty.
• Prepare and distribute welcome letters, amenity cards, and other guest communications to ensure a memorable arrival experience.
• Greet and engage guests throughout the hotel, providing warm, personalized service and anticipating guest needs.
• Assist in coordinating and preparing VIP guest arrivals, including welcome amenities, personalized packages, and special requests.
• Work alongside team members in housekeeping, laundry, and bell services to learn about daily rooms operations.
• Participate in restaurant, sales, and catering activities to gain a comprehensive understanding of hotel F&B services.
• Answer guest calls promptly and professionally, following the scripted response guidelines.
• Support the Sales and Catering team by attending client meetings, preparing meeting materials, and assisting with follow-up communications.
• Support the hotel's social media presence by creating engaging content, capturing property and event highlights, and promoting the hotel's amenities and guest experiences in accordance with brand standards.
• Partner with the Catering Manager to promote, coordinate, and execute meetings, events, and special functions while ensuring exceptional guest satisfaction.
• Collaborate with multiple departments to ensure seamless execution of guest requests, VIP experiences, and special events.
• Assist with the planning and execution of on-property guest engagement initiatives and hotel events.
• Create incident reports for guest injuries or issues as required .
• Assist with resolving guest complaints, ensuring high levels of guest satisfaction.
• Maintain compliance with all hotel policies, procedures, and standards

Skills

Communication skills

Fast learner

Problem solving

Multitasking

Customer service

Team player

Job description

Stonebridge is seeking a Guest Services Assistant in Houston, TX, to support hotel operations across front desk, reservations, housekeeping, F&B, and events. You will shadow staff, learn daily room operations, and assist with VIP arrivals and guest communications.

The role emphasizes guest satisfaction, brand standards, and cross-department collaboration, with flexibility for evenings, weekends, and holidays. This is a full-time on-site position.