Hotel Guest Experience Associate - Day-1 Benefits

Hotel Leveque; Elkhart (IN); On-site; USD 19,000 - 28,000; Part time

Benefits offered by this job

Insurance from DAY 1

Paid time off from DAY 1

Holiday pay from DAY 1

401(k) after 30 days

Hotel discounts

Professional development

Job summary

Hotel Elkhart, Tapestry Collection by Hilton in Elkhart, IN is seeking a friendly Guest Service Representative to welcome guests, manage check-ins, and deliver exceptional service. You will be the first in-person contact, guiding guests through their stay and handling requests with a smile.

Ideal candidates have 2+ years in customer service, strong communication skills, and the ability to work 7 a.m.–3 p.m. or 3 p.m.–11 p.m. shifts in a fast-paced hospitality environment.

Qualifications

• 2+ years of customer service experience preferred in hospitality.
• Excellent verbal and written communication skills.
• Ability to speak, read, and write in the workplace language.

Responsibilities

• Welcome guests and complete check-in experience with accuracy.
• Engage with guests via phone or in person to uncover needs.
• Communicate with hotel departments to fulfill guest expectations.
• Promote loyalty programs and special rate packages.
• Maintain professionalism and assist in emergencies.

Skills

Customer service

Communication skills

English proficiency

Education

High School diploma or equivalent

Job description

Hotel Elkhart, Tapestry Collection by Hilton in Elkhart, IN is seeking a friendly Guest Service Representative to welcome guests, manage check-ins, and deliver exceptional service. You will be the first in-person contact, guiding guests through their stay and handling requests with a smile.

Ideal candidates have 2+ years in customer service, strong communication skills, and the ability to work 7 a.m.–3 p.m. or 3 p.m.–11 p.m. shifts in a fast-paced hospitality environment.