Guest Service Representative

Hotel Leveque; Elkhart (IN); On-site; USD 19,000 - 28,000; Part time

Benefits offered by this job

Insurance from DAY 1

Paid time off from DAY 1

Holiday pay from DAY 1

401(k) after 30 days

Hotel discounts

Professional development

Job summary

Hotel Elkhart, Tapestry Collection by Hilton in Elkhart, IN is seeking a friendly Guest Service Representative to welcome guests, manage check-ins, and deliver exceptional service. You will be the first in-person contact, guiding guests through their stay and handling requests with a smile.

Ideal candidates have 2+ years in customer service, strong communication skills, and the ability to work 7 a.m.–3 p.m. or 3 p.m.–11 p.m. shifts in a fast-paced hospitality environment.

Qualifications

• 2+ years of customer service experience preferred in hospitality.
• Excellent verbal and written communication skills.
• Ability to speak, read, and write in the workplace language.

Responsibilities

• Welcome guests and complete check-in experience with accuracy.
• Engage with guests via phone or in person to uncover needs.
• Communicate with hotel departments to fulfill guest expectations.
• Promote loyalty programs and special rate packages.
• Maintain professionalism and assist in emergencies.

Skills

Customer service

Communication skills

English proficiency

Education

High School diploma or equivalent

Job description

Join an Outstanding Team at a Unique Historic Hotel

posted November 14, 2026

posted November 14, 2026

Part-Time 7 a.m. - 3 p.m. and 3 p.m. - 11 p.m. Apply Now Save this job Share This Job

Compensation: $17.00 per hour

What's in it for you…

• Insurance enrollment available from DAY 1!
• Paid time off available from DAY 1!
• Holiday pay available from DAY 1!
• 401(k) enrollment after 30 days!
• Hotel and travel discounts at worldwide destinations!
• Professional development and promotion opportunities!

About this job...

Guest Service Representatives are often the first in-person contact for hotel guests and support the realized and unrealized needs of guests throughout the hospitality experience. Serving as a brand liaison, Guest Service Representatives are engaging, attentive, service-oriented, and take a creative approach to problem solving. The primary responsibility of a Guest Service Representative is to deliver and exceed guest expectations, execute brand service standards, resolve challenges, and maintain excellent communication with guests, peers, and supervisors.

What you'll be doing...

• Welcome arriving guests and complete the hotel’s arrival/check-in experience, ensuring special requests are fulfilled and accurate information is received.
• Engage in purposeful communication and build rapport with guests, creating an open dialogue to uncover guest expectations and unrealized needs.
• Effectively engage with guests through phone or electronic communication consistent with hotel brand standards to ensure guest satisfaction.
• Promote hotel brand loyalty programs, encourage guest participation, and offer special rate packages and upgrades when appropriate.
• Effectively communicate with hotel departments to ensure timely and accurate delivery of guest expectations, fulfillment of needs, and challenge resolution.
• Listen to guests and empathize with their challenges. When necessary, solicit guest feedback and act on guests concerns.
• Always maintain professionalism consistent with hotel brand and company expectations.
• Know and communicate hotel emergency procedures; inform and assist guests in emergencies.
• Use hotel communication log and verbal or electronic means to notify fellow associates and/or supervisors of pertinent information.
• Maintain balance and security of house bank and accurately log all transactions.

Requirements...

Experience & Education:

• 2+ years of customer service experience, preferably in Hospitality or related industry
• High School diploma or equivalency education certificate required

Communication:

• Excellent verbal and written communication skills
• Must be able to speak, read, and write in primary language used in the workplace

Physical:

• 8+ hours per day at standing desk/computer; stand and walk frequently throughout the workday
• Lift, lower, and maneuver up to 30 pounds occasionally

About First Hospitality…

Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company. First Hospitality’s strategic vision is to create value for all through excellence and an openness to doing things differently.

First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employee’s differences are respected and valued to better meet the varying needs of the customers we serve. FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness. Equal Opportunity Employer.

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Hotel Elkhart, Tapestry Collection by Hilton

Hotel with 93 Rooms

A One-Of-A-Kind Stay In Historic Elkhart

We’re a full-service boutique hotel in downtown Elkhart, within one block of museums and the Lerner Theatre. Enjoy local cuisine at our onsite restaurants and the view from our rooftop bar. Elkhart River Greenway Trail, riverfront parks, and Wellfield Botanic Gardens are less than one mile from us. The University of Notre Dame is 30 minutes away.