Hotel Growth & Revenue Director

Highgate Hotels, LP; Miami (FL); On-site; USD 250,000 - 420,000; Full time

Job summary

Highgate Hotels, LP in Miami is seeking a Managing Director to drive profitability through strategic revenue generation, cost control, and guest satisfaction. You will steer all hotel departments and set the tone for brand identity and service excellence.

As senior property leader, you will mentor executives, oversee budgeting and forecasting, partner with Sales to grow revenue, and represent the property with ownership groups and clients in a fast-paced market.

Qualifications

• Minimum of 6 years of progressive hotel leadership experience.
• Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred.
• Experience in the lifestyle hotel segment preferred.
• Strong business and financial acumen, including budgeting, forecasting, labor management, productivity, and financial analysis.
• Strong commercial orientation with an understanding of sales, revenue generation, market positioning, and key client relationships.

Responsibilities

• Provide strategic and operational leadership across all hotel departments, ensuring the property consistently operates in accordance with Highgate standards, policies, procedures, and expectations.
• Maintain a visible leadership presence throughout the hotel, engaging with Associates, managers, guests, clients, and business partners while addressing operational needs in real time.
• Lead, coach, develop, and hold department heads and Executive Committee members accountable for achieving Highgate's operational, financial, service, and people objectives.
• Foster a positive, team-oriented environment that reflects Highgate's people-first culture and K.I.N.D. Leadership Standards, with a strong focus on Associate engagement, development, accountability, and guest service.
• Develop high-potential leaders and management trainees through coaching, performance management, succession planning, competency development, and Highgate-sponsored training programs.
• Ensure all departments maintain established Highgate service standards, productivity expectations, operating procedures, and training requirements.
• Oversee the hotel's annual budgeting, forecasting, and financial review processes, including revenue, expenses, labor productivity, accounts payable, credit, collections, and other key financial controls.
• Hold department leaders accountable for financial performance and take appropriate corrective action when results are not aligned with budget, forecast, or Highgate expectations.
• Partner closely with Sales and Commercial leadership to drive revenue, strengthen key account relationships, identify new business opportunities, and support Highgate's overall commercial strategy.
• Maintain active relationships with key clients and participate in client meetings, property tours, receptions, sales calls, and other business-development activities.
• Lead regular Executive Committee and management meetings to review hotel performance, financial results, sales activity, operational priorities, Associate matters, and Highgate initiatives.
• Ensure effective recruitment and selection of management talent in accordance with Highgate hiring standards and SOPs, including interviewing finalists for management positions prior to an offer being extended.
• Ensure performance management, coaching, counseling, recognition, and disciplinary practices are administered consistently and in accordance with Highgate policies and standards.
• Champion a culture of continuous learning and ensure managers consistently deliver required departmental, service, compliance, and Highgate training.
• Maintain a strong focus on guest satisfaction by engaging with guests, resolving concerns, and reinforcing Highgate's commitment to service excellence.
• Conduct regular property, guest room, and facility inspections with department leaders to maintain Highgate cleanliness, maintenance, safety, security, and presentation standards.
• Ensure appropriate controls are maintained for financial processes, hotel security, audits, accounting requirements, and corporate reporting.
• Ensure all Highgate corporate initiatives, financial deadlines, reporting requirements, and operational programs are completed accurately and within established timelines.
• Participate in Manager-on-Duty coverage and provide leadership support throughout the hotel as business needs require.
• Serve as the senior property leader and primary liaison with Highgate corporate and regional leadership, communicating hotel performance, opportunities, risks, ownership priorities, and business needs.
• Represent Highgate professionally and consistently with Associates, guests, owners, clients, community partners, and other key stakeholders.
• Perform additional duties and responsibilities as directed by the Vice President, Regional Director of Operations, or other designated Highgate leadership.

Skills

Leadership

Financial acumen

Strategic planning

Sales/revenue generation

Communication skills

People management

Education

Bachelor's degree in Hospitality Management or related

Job description

Highgate Hotels, LP in Miami is seeking a Managing Director to drive profitability through strategic revenue generation, cost control, and guest satisfaction. You will steer all hotel departments and set the tone for brand identity and service excellence.

As senior property leader, you will mentor executives, oversee budgeting and forecasting, partner with Sales to grow revenue, and represent the property with ownership groups and clients in a fast-paced market.