Hotel Growth & Operations Lead

Home 2 Suites by Hilton-Fresno; Fresno (CA); On-site; USD 34,000 - 41,000; Full time

Job summary

Fine Hospitality Group is seeking a General Manager-level leader in Fresno, CA to oversee Front Desk, Housekeeping, Laundry, and Maintenance while driving sales growth and profitability. The role requires coordinating across departments, implementing the Sales and Marketing Plan, and ensuring brand standards are met.

The position reports to the General Manager and demands strong leadership, financial acumen, and the ability to work 50+ hours weekly, including weekends.

Qualifications

• College degree or higher-level education preferred.
• Minimum 3 years of combined hotel operations and sales experience.
• Minimum 1 year in a supervisory or management-level role.
• Experience overseeing Front Desk, Housekeeping, Laundry, and Maintenance.
• Proven sales experience with account management, prospecting, and revenue generation.
• Valid driver's license and ability to travel locally for client visits and sales calls.
• Strong leadership, organizational, and communication skills.
• Ability to work 50+ hours per week, including weekends and holidays.
• Strong financial acumen with understanding of hotel revenue, labor management, and operating expenses.
• Proficient in hotel PMS, Microsoft Office, and sales management software.

Responsibilities

• Oversee the daily operations of Front Desk, Housekeeping, Laundry, and Maintenance departments to ensure efficient hotel operations.
• Lead the property's sales efforts by developing new business opportunities and growing existing accounts.
• Execute the hotel's Sales and Marketing Plan to maximize occupancy and revenue.
• Ensure compliance with company, brand, and operational standards throughout the property.
• Maintain a strong presence throughout the hotel to monitor guest service, cleanliness, and operational excellence.
• Drive revenue growth while effectively controlling labor and departmental operating expenses.
• Serve as Manager on Duty (MOD) as assigned by the General Manager.
• Promote collaboration across departments while supporting overall hotel performance and profitability.
• Prepare and execute the annual Sales and Marketing Plan.
• Generate new business through direct sales calls, prospecting, networking, and community involvement.
• Maintain relationships with existing accounts to maximize repeat business.
• Utilize revenue management strategies to maximize occupancy and ADR.

Skills

Sales experience

Account management

Leadership

Communication skills

PMS proficiency

MS Office

Hospitality operations

Education

Bachelor's degree preferred

Tools

PMS

Sales management software

Microsoft Office

Job description

Fine Hospitality Group is seeking a General Manager-level leader in Fresno, CA to oversee Front Desk, Housekeeping, Laundry, and Maintenance while driving sales growth and profitability. The role requires coordinating across departments, implementing the Sales and Marketing Plan, and ensuring brand standards are met.

The position reports to the General Manager and demands strong leadership, financial acumen, and the ability to work 50+ hours weekly, including weekends.