Sales & Operations Manager- Hotel Hospitality

Home 2 Suites by Hilton-Fresno; Fresno (CA); On-site; USD 34,000 - 41,000; Full time

Job summary

Fine Hospitality Group is seeking a General Manager-level leader in Fresno, CA to oversee Front Desk, Housekeeping, Laundry, and Maintenance while driving sales growth and profitability. The role requires coordinating across departments, implementing the Sales and Marketing Plan, and ensuring brand standards are met.

The position reports to the General Manager and demands strong leadership, financial acumen, and the ability to work 50+ hours weekly, including weekends.

Qualifications

• College degree or higher-level education preferred.
• Minimum 3 years of combined hotel operations and sales experience.
• Minimum 1 year in a supervisory or management-level role.
• Experience overseeing Front Desk, Housekeeping, Laundry, and Maintenance.
• Proven sales experience with account management, prospecting, and revenue generation.
• Valid driver's license and ability to travel locally for client visits and sales calls.
• Strong leadership, organizational, and communication skills.
• Ability to work 50+ hours per week, including weekends and holidays.
• Strong financial acumen with understanding of hotel revenue, labor management, and operating expenses.
• Proficient in hotel PMS, Microsoft Office, and sales management software.

Responsibilities

• Oversee the daily operations of Front Desk, Housekeeping, Laundry, and Maintenance departments to ensure efficient hotel operations.
• Lead the property's sales efforts by developing new business opportunities and growing existing accounts.
• Execute the hotel's Sales and Marketing Plan to maximize occupancy and revenue.
• Ensure compliance with company, brand, and operational standards throughout the property.
• Maintain a strong presence throughout the hotel to monitor guest service, cleanliness, and operational excellence.
• Drive revenue growth while effectively controlling labor and departmental operating expenses.
• Serve as Manager on Duty (MOD) as assigned by the General Manager.
• Promote collaboration across departments while supporting overall hotel performance and profitability.
• Prepare and execute the annual Sales and Marketing Plan.
• Generate new business through direct sales calls, prospecting, networking, and community involvement.
• Maintain relationships with existing accounts to maximize repeat business.
• Utilize revenue management strategies to maximize occupancy and ADR.

Skills

Sales experience

Account management

Leadership

Communication skills

PMS proficiency

MS Office

Hospitality operations

Education

Bachelor's degree preferred

Tools

PMS

Sales management software

Microsoft Office

Job description

Full Time Fresno, CA, US

Reports To: General Manager

Salary Range: $25.00 To $30.00 Hourly

Requirements:

• College degree or higher-level education preferred
• Minimum 3 years of combined hotel operations and sales experience required
• Minimum 1 year in a supervisory or management-level role
• Experience overseeing Front Desk, Housekeeping, Laundry, and Maintenance operations
• Proven sales experience with account management, prospecting, and revenue generation
• Valid driver's license and ability to travel locally for client visits and sales calls
• Strong leadership, organizational, and communication skills
• Ability to work 50+ hours per week, including weekends and holidays as business demands
• Strong financial acumen with understanding of hotel revenue, labor management, and operating expenses
• Proficient in hotel Property Management Systems (PMS), Microsoft Office, and sales management software

General Responsibilities:

• Oversee the daily operations of Front Desk, Housekeeping, Laundry, and Maintenance departments to ensure efficient hotel operations.
• Lead the property's sales efforts by developing new business opportunities and growing existing accounts.
• Execute the hotel's Sales and Marketing Plan to maximize occupancy and revenue.
• Ensure compliance with company, brand, and operational standards throughout the property.
• Maintain a strong presence throughout the hotel to monitor guest service, cleanliness, and operational excellence.
• Drive revenue growth while effectively controlling labor and departmental operating expenses.
• Serve as Manager on Duty (MOD) as assigned by the General Manager.
• Promote collaboration across departments while supporting overall hotel performance and profitability.

Primary Functions:

Revenue

• Prepare and execute the annual Sales and Marketing Plan.
• Generate new business through direct sales calls, prospecting, networking, and community involvement.
• Maintain relationships with existing accounts to maximize repeat business.
• Utilize revenue management strategies to maximize occupancy and ADR.
• Monitor market conditions and competitor activity to identify new revenue opportunities.
• Achieve and exceed revenue goals, including:
  • LNR Actualized Room Nights
  • Group Actualized Room Nights
  • KNR Actualized Room Nights
  • RevPAR Index (YOY)
  • Meeting Space Revenue
  • Cross-selling opportunities among Fine Hospitality Group properties

Profit

• Monitor and control Front Desk, Housekeeping, Laundry, and Maintenance operating expenses.
• Manage labor scheduling to meet productivity standards while maintaining guest service levels.
• Monitor Cost Per Occupied Room (CPOR) and implement cost-saving initiatives.
• Assist the General Manager in achieving budgeted profitability goals.

Operations

• Oversee scheduling for Front Desk, Housekeeping, Laundry, and Maintenance departments.
• Ensure staffing levels meet operational demands while maintaining labor standards.
• Maintain cleanliness, maintenance, and appearance standards throughout the hotel, including guest rooms, public areas, grounds, and back-of-house.
• Ensure departments consistently operate in accordance with company SOPs and brand standards.

Quality

• Ensure the hotel consistently meets or exceeds Fine Hospitality Group and brand quality standards.
• Monitor guest satisfaction scores and implement service improvements as needed.
• Support employee training and coaching to improve service delivery and operational consistency.
• Maintain high standards for guest experience and operational excellence.

Community Involvement:

• Develop and maintain relationships with local businesses, Chambers of Commerce, Convention and Visitors Bureaus, schools, and community organizations.
• Represent the hotel at networking events, trade shows, and community functions.
• Increase hotel visibility within the local market to generate new business opportunities.

Leadership:

• Motivate, coach, and develop team members across assigned departments.
• Establish clear expectations and hold employees accountable for performance.
• Foster a positive, collaborative, and guest-focused work environment.
• Demonstrate professionalism, integrity, and adherence to Fine Hospitality Group policies and Standard Operating Procedures.
• Promote teamwork and open communication throughout the hotel.
• Assist the General Manager with budgeting, forecasting, and financial planning.
• Monitor labor costs, departmental expenses, and operational efficiencies.
• Analyze sales performance and recommend revenue improvement strategies.
• Support financial accountability across all assigned departments.

Specific Responsibilities:

• Submit a daily end-of-day activity and accomplishment report to the General Manager, copying the Director of Operations.
• Maintain proficiency in the hotel's Property Management System (PMS) and all sales software.
• Prepare and post work schedules for Front Desk, Housekeeping, Laundry, and Maintenance departments.
• Develop monthly sales forecasts and communicate business pipeline updates to the General Manager and Corporate Office.
• Conduct monthly safety meetings and ensure compliance with safety procedures.
• Complete timely performance evaluations and employee coaching.
• Maintain appropriate inventory levels for Front Desk, Housekeeping, Laundry, and Maintenance supplies.
• Conduct supply inventories at the close of each accounting period.
• Maintain organized sales files, account records, contracts, and RFP tracking.
• Ensure timely follow-up on all sales leads, inquiries, and group opportunities.
• Build and maintain relationships with vendors and service providers.
• Attend community meetings, networking events, and trade shows to promote the hotel.
• Respond promptly and professionally to guest concerns and operational issues.
• Develop advertising and promotional initiatives within approved budgets.
• Complete weekly Sales Productivity Reports.
• Assist with STAR Report analysis and revenue strategy development.
• Develop relationships with third-party booking partners and maximize cross-selling opportunities across Fine Hospitality Group hotels.
• Monitor hotel website content and third-party distribution channels to maximize online exposure and room night production.
• Be available to work flexible schedules, including weekends, holidays, and emergency coverage as business needs require.

Core Competencies:

• Strong sense of accountability and ownership
• Professional appearance and positive attitude
• Excellent communication and interpersonal skills
• Effective listener with strong problem-solving abilities
• Strong organizational and time management skills
• Ability to multitask in a fast-paced environment
• Team-oriented leadership style
• High level of integrity and professionalism
• Ability to provide balanced coaching through recognition and constructive feedback

Performance Standards:

• Achievement of budgeted RevPAR and profitability goals
• Guest Satisfaction Index (GSI)/Medallia Scores
• Brand QA Scores
• Labor cost management and departmental productivity
• Successful execution of Sales and Marketing Plan
• Compliance with company policies, SOPs, and brand standards
• Operational excellence across Front Desk, Housekeeping, Laundry, and Maintenance departments