Hotel Group Sales & Revenue Leader

Accor; Durham (AR); Sur place; USD 60 000 - 90 000; Plein temps

Résumé du poste

21c Museum Hotels in Durham seeks a seasoned Sales Manager to drive group bookings across Corporate, SMERF and Association markets. You will lead outside sales efforts, conduct site visits, and partner with DOSM to maximize revenue per available room.

This role requires excellent negotiation, strong analytical ability, and a track record of closing complex group contracts. You will prepare monthly reports, plan sales action, and maintain relationships with local organizations.

Qualifications

• Excellent communication skills, both verbal and written.
• Extensive knowledge of selling strategies and the ability to meet goals.
• Complete knowledge of hotel, catering, and event space.
• Able to utilize property adopted for booking, tracking, forecasting, and executing optimal selling strategies.
• Comprehends the group sales process and negotiate accounts.
• Analytically approaches problem solving.
• Able to analyze financial statements and market data.
• Desires to participate as part of a team.
• Demonstrates self-confidence, energy and enthusiasm.
• Presents ideas and information concisely.
• Effective listening skills.
• Manages group or interpersonal conflict situations effectively.
• Manages time well, prioritizing tasks.
• Highly visible in areas of responsibility.
• Excellent negotiation skills to create win-win solutions.
• Must possess computer skills, including accounting programs, Delphi, Microsoft Word, Excel and Outlook.
• Must pass a background check.

Responsabilités

• Builds client base through outside sales calls, sales blitzes, cold calling, prospecting, direct mail, networking and referrals.
• Conducts site tours, represents the hotel at trade shows and business events, focusing on all markets local and national.
• Identifies gap periods and recommends targeted sales & marketing plans to fill, and communicates effectively to ensure proper execution of plan.
• Generates maximum revenue in the rooms and catering departments through achievement of specific revenue booking goals in support of the hotel’s established strategies.
• Analyzes the hotel's demand segments and sources of business for each to maximize revenues and profit.
• Knows the principle competition for each segment and leverages hotel's relative strengths against each.
• Delivers the best service, quality and value to every customer, every time.
• Personally demonstrates a commitment to customer service by soliciting and responding promptly to guest needs and in meeting expectations.
• Maintains effective involvement with key community organizations.
• Finalizes contracts for group bookings.
• Converses with guest and hotel department heads to plan function details, such as space requirements, time schedule, and food service.
• Executes cut-off dates on group bookings.
• Maximizes profit and optimize space through sales in accordance with established pricing models, exercising good judgment.
• Prepares monthly reports as requested by management, such as monthly pace reports, sales inquiry, sales site visits, sales action plan, etc.
• Attends weekly meetings: Revenue meeting with DOSM, Revenue Manager, Sales Team, VP and GM; BEO meeting with DOSM, F&B team, Rooms team and Sales and Catering team; One on one meeting with DOSM; Other duties as assigned by your DOSM.

Connaissances

Communication skills

Independent work

Sales strategies

Negotiation skills

Time management

Team player

Analytical thinking

Customer service focus

Formation

Bachelor’s degree

Outils

Delphi

Microsoft Word

Excel

Outlook

Description du poste

21c Museum Hotels in Durham seeks a seasoned Sales Manager to drive group bookings across Corporate, SMERF and Association markets. You will lead outside sales efforts, conduct site visits, and partner with DOSM to maximize revenue per available room.

This role requires excellent negotiation, strong analytical ability, and a track record of closing complex group contracts. You will prepare monthly reports, plan sales action, and maintain relationships with local organizations.