Hotel GM: Turnaround & Luxury Operations Leader

The Ghoman Group; Indianapolis (IN); On-site; USD 90,000 - 130,000; Full time

Job summary

The Ghoman Group in Indianapolis is seeking an experienced Hotel General Manager to lead a luxury property in Indianapolis. You will oversee daily operations, drive guest satisfaction, and ensure compliance with standards while coordinating with department heads.

Responsibilities include budgeting, revenue optimization, staff development, and ensuring SOP compliance. A university degree in hotel management and 15–20 years in hospitality, including 5–10 years in GM roles, are required, with

Qualifications

• University degree in hotel management or related field with experience in opening, managing, or repositioning a hotel with a clear track record.
• Excellent computer system skills.

Responsibilities

• Oversee the operations functions of the hotel, as per the Organizational chart.
• Hold regular briefings and meetings with all heads of departments.
• Ensure full compliance with hotel operating controls, SOPs, policies, procedures, and service standards.
• Lead all key property issues including capital projects, customer service, and refurbishment.
• Handling complaints and overseeing service recovery procedures.
• Prepare, present, and achieve the hotel’s annual Operating Budget, Marketing, and sales Plan and Capital Budget.
• Manage ongoing profitability, ensuring revenue and guest satisfaction targets are met and exceeded.
• Develop plans and budgets (revenues, costs) for the owners.
• Coordinate with department heads to execute all activities.

Skills

Hotel industry experience

Team leadership

Budgeting & P&L

Excellent communication

Computer skills

Education

University degree in hotel management

Experience opening/managing/re-positioning a hotel

Tools

Computer skills

Job description

The Ghoman Group in Indianapolis is seeking an experienced Hotel General Manager to lead a luxury property in Indianapolis. You will oversee daily operations, drive guest satisfaction, and ensure compliance with standards while coordinating with department heads.

Responsibilities include budgeting, revenue optimization, staff development, and ensuring SOP compliance. A university degree in hotel management and 15–20 years in hospitality, including 5–10 years in GM roles, are required, with