Hotel GM: Operations, People & Guest Experience

Hampton Inn & Suites Riverside/Corona East; Riverside (CA); On-site; USD 100,000 - 150,000; Full time

Job summary

Hampton Inn & Suites Riverside/Corona East is seeking an experienced General Manager to lead daily hotel operations, guest service, and financial performance. The role focuses on team leadership, brand standards, and collaboration with sales, revenue management, and ownership to achieve occupancy and guest satisfaction goals.

The ideal candidate has prior hotel management experience, strong communication, and a hands-on, service-focused leadership style to foster a welcoming environment for

Qualifications

• Prior hotel management experience, General Manager experience preferred.
• Hilton or Hampton brand experience preferred.
• Working knowledge of hotel financial statements, budgeting, staffing, and operational procedures.
• A supportive leadership style and a commitment to guest service and team development.
• Strong communication, organization, and problem-solving skills.
• Flexibility to support hotel operations, including weekends, holidays, and occasional urgent needs.

Responsibilities

• Guide daily operations to maintain a clean, safe, welcoming, and well-maintained hotel.
• Recruit, train, and coach team members to meet service and performance standards.
• Foster a positive work environment through clear communication, teamwork, and employee development.
• Manage budgets, staffing, purchasing, and expenses with attention to service quality and financial performance.
• Collaborate with sales and revenue management to support occupancy, room rates, and revenue growth.
• Review guest feedback, respond thoughtfully to concerns, and work with the team to improve the guest experience.
• Maintain Hilton and Hampton brand standards and help the team prepare for inspections and quality reviews.
• Oversee accurate payroll, invoice processing, cash handling, and reporting in accordance with company policies.
• Work closely with ownership and operations leadership, sharing updates on hotel performance, staffing, and property needs.

Skills

Leadership

Guest service

Operations management

Communication

Budgeting

Team development

Job description

Hampton Inn & Suites Riverside/Corona East is seeking an experienced General Manager to lead daily hotel operations, guest service, and financial performance. The role focuses on team leadership, brand standards, and collaboration with sales, revenue management, and ownership to achieve occupancy and guest satisfaction goals.

The ideal candidate has prior hotel management experience, strong communication, and a hands-on, service-focused leadership style to foster a welcoming environment for