General Manager

crestline-external; Indianapolis (IN); On-site; USD 90,000 - 140,000; Full time

Job summary

Crestline Hotels & Resorts is seeking a General Manager to guide one of its multi-million dollar hotel operations with strong leadership and a commitment to unmatched guest service in a fast-paced setting.

The role requires 2+ years of GM experience or 4+ years as an Assistant General Manager in busy select-service hotels, plus proficiency with email, spreadsheets, and hotel/accounting systems. Premium-brand experience is highly preferred.

Qualifications

• 2+ years of General Manager experience in a busy Select Service Hotel.
• 4+ years as an Assistant General Manager in similar settings.
• Computer/Office skills; ability to communicate via email and analyze data.
• Experience with hotel information systems and accounting systems.
• Premium brand experience (Hilton, Hyatt, Marriott or IHG) preferred.

Responsibilities

• Focus on Revenue Index, Flex/Flow, and Guest Satisfaction to influence growth.
• Staff optimization by outlining mission and tools for leaders within 30 days.
• Develop relationships with Hotel Ownership and Field/Corporate Staff.
• Collaborate with Sales teams, including Regional Director and corporate leadership.

Skills

Leadership

Customer service

Communication

Job description

Overview:

Crestline Hotels & Resorts is currently hiring for aGeneral Manager. The ultimate mission of this role will be to provide guidance to one of Crestline's multi million dollar business units by providing strong leadership and unparalleled customer service initiatives.

A strong predictor of success for the General Manager will be:

• Balance strategic planning with hands-on execution out on the floor in a fast-paced environment
• Develop cohesion with associates and maximize each one’s potential
• Keep current market share as well as aggressively grow new prospects within the market, especially from nearby competition
• Successfully interact with Hotel Ownership, all key leaders and staff across the hotel, as well as key corporate staff

Key Duties & Responsibilities:

• Strong focus and adherence to three of Crestline's key success measures i.e. Revenue Index, Flex/Flow, and Guest Satisfaction - your ability to influence and increase these upon starting is key
• Staff Optimization - develop a plan for all newly hired and current leaders so they understand their mission and have the tools to offer unparalleled service, satisfaction, and success within the first 30 days
• Develop and get to know key players to include Hotel Ownership and Field/Corporate Staff within the first 30 days
• Develop a positive relationship with all Sales staff to include onsite Sales as well as Regional Director of Sales and corporate Sales & Marketing Leadership

Education and Experience:

• Previous 2+ years of General Manager experience within a busy Select Service Hotel required, or 4+ years as an Assistant General Manager
• Computer and Office skills required - must have the ability to communicate effectively through email as well as manipulate and decipher information quickly from spreadsheets and databases
• Experience with hotel information systems and accounting systems pertinent to the brand
• Premium brand experience highly preferred (Hilton, Hyatt, Marriott or IHG)

Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender, identity, or disability status.