Hotel GM: Lead Operations & Guest Experience

Home2 Suites Eugene; Eugene (OR); On-site; USD 72,000 - 87,000; Full time

Benefits offered by this job

Quarterly bonuses

Vacation reimbursement

Health insurance

401(k) matching

Cell phone reimbursement

Hotel travel discounts

Paid holidays

Paid time off

Employee assistance program

Job summary

Home2 Suites Eugene is seeking a General Manager to lead hotel operations with a focus on guest satisfaction, team leadership, and financial performance. You will drive revenue, oversee all departments, and ensure service excellence in a fast-paced environment.

You'll shape strategy, manage budgets, and collaborate with regional leadership while fostering a culture of hospitality, training, and continuous improvement for both staff and guests.

Qualifications

• Current/prior hotel general manager experience or 3+ years in rooms/operations/sales leadership within major brands.
• Strong problem-solving and people leadership skills.
• Proven ability to manage P&L, budgets, and financial forecasting.

Responsibilities

• Provide leadership and strategic planning across all hotel departments to maximize operations and guest satisfaction.
• Drive revenue optimization (rooms, F&B) and monitor KPI performance.
• Recruit, train, and retain a high-performing team; coach and mentor staff.
• Attend weekly revenue meetings and report to leadership and regional teams.
• Ensure payroll accuracy and timely financial reporting.
• Support community engagement and uphold brand standards.

Skills

Leadership

Financial acumen

Communication

Education

Hospitality certifications (CHA/CHRM/CHSP)

Tools

Profit Sword

Hotel Effectiveness

M3

Hospitality PMS

Job description

Home2 Suites Eugene is seeking a General Manager to lead hotel operations with a focus on guest satisfaction, team leadership, and financial performance. You will drive revenue, oversee all departments, and ensure service excellence in a fast-paced environment.

You'll shape strategy, manage budgets, and collaborate with regional leadership while fostering a culture of hospitality, training, and continuous improvement for both staff and guests.