Hotel GM & Guest Experience Leader

Hunter Super Techs - TurnPoint; Raleigh (NC); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, dental, and vision

Life insurance

Paid time off and holidays

401K Savings Plan with employer match

Employee rate discounts

Job summary

McKibbon is seeking a General Manager to lead daily operations of a Wake County hotel, driving guest satisfaction and associate engagement. You will oversee budgeting, staffing, safety, and brand compliance while partnering with corporate teams.

The role requires strong leadership, 3+ years as a GM in hospitality, and experience with major brands. You will be the face of the property within the community and ensure top-tier service.

Qualifications

• Associates/Bachelor’s Degree required.
• 3 years’ minimum experience as a hotel general manager.
• Experience with major hotel brands (Marriott/Hilton/Hyatt) preferred.
• Strong leadership and communication skills.
• Knowledge of local and state compliance laws.

Responsibilities

• Lead, mentor and manage a large team to ensure high service levels and guest satisfaction.
• Oversee day-to-day hotel operations, including budgeting, staffing and training.
• Monitor guest feedback and implement service improvements across departments.
• Ensure safety, security and brand standards are maintained.
• Work with corporate teams to achieve property and company goals.
• Oversee hiring, performance reviews and staff development.
• Maintain relationships with owners, vendors and clients to support profitability.

Skills

Team leadership

Guest service

Budgeting

Operations management

Staff training

Communication

Education

Bachelor’s Degree

Job description

McKibbon is seeking a General Manager to lead daily operations of a Wake County hotel, driving guest satisfaction and associate engagement. You will oversee budgeting, staffing, safety, and brand compliance while partnering with corporate teams.

The role requires strong leadership, 3+ years as a GM in hospitality, and experience with major brands. You will be the face of the property within the community and ensure top-tier service.