Hotel General Manager: Profit, People & Guest Experience

Island Hospitality Management; Sanford (AL); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Healthcare including Medical, Dental,

Vision Insurance

401(k) Retirement plan with company匹配

Paid Time Off

Employee Discounts

Wellness Programs

Referral bonuses

Job summary

Island Hospitality Management is seeking a dynamic leader to drive guest service excellence across our Alabama properties. The role focuses on achieving budgeted profit, forecasting revenue and costs, and adjusting plans to optimize cash flow and labor needs.

You will train staff in financial controls, identify opportunities, and lead marketing efforts to maximize REVPAR. A proactive, customer-focused manager will thrive in this role.

Qualifications

• Must be a highly motivated team player with strong initiative and desire for achievement.
• Ability to handle problems in the workplace including anticipating, preventing, identifying, and solving problems as necessary.
• Readily available and approachable for all guests while providing excellent guest service.

Responsibilities

• Ensure departments achieve or exceed guest's service expectations
• Meet or exceed budgeted profit and margin for the hotel
• Forecast revenue/cost problems and manage discretionary expenditures to optimize cash flow
• Analyze financial and operational information to adjust business plans, labor requirements, and operating costs
• Ensure staff is trained in financial control procedures for cash, vouchers, inventories, and receivables
• Identify major revenue and expense opportunities and potential problems
• Assist team leaders in meeting and exceeding AOS goals
• Develop and implement marketing and sales plans based on demand segments to maximize REVPAR and Market Share
• Periodically inspect rooms, building exterior, parking lot, etc.
• Manage human resources functions including recruiting, onboarding, performance evaluations, training, and disciplinary actions

Skills

Team player

Problem solving

Stress management

Guest service focus

Leadership

Job description

Island Hospitality Management is seeking a dynamic leader to drive guest service excellence across our Alabama properties. The role focuses on achieving budgeted profit, forecasting revenue and costs, and adjusting plans to optimize cash flow and labor needs.

You will train staff in financial controls, identify opportunities, and lead marketing efforts to maximize REVPAR. A proactive, customer-focused manager will thrive in this role.