Hotel General Manager — Performance Bonus & Growth

Courtyard by Marriott; Jonesboro (AR); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Performance bonus

Medical insurance

Dental insurance

Vision insurance

Paid vacation

Sick time

401(k) plan

Cell phone allowance

Employee assistance program

Career growth opportunities

Hotel discounts

Job summary

Hotel Equities is seeking a dynamic General Manager for the 97-room Courtyard Jonesboro, AR. The GM will lead hotel operations, drive revenue, and ensure exceptional guest experiences while guiding a team of associates.

As the authentic leader, you will mentor staff, maintain brand standards, and align with corporate goals. This full-time role requires strategic thinking and a customer-focused mindset.

Qualifications

• High school diploma or equivalent required.
• Bachelor's degree preferred for director-level roles.
• Previous hotel or hospitality experience appropriate to the position.
• Previous supervisory or leadership experience preferred for management roles.
• Strong communication, organizational, and problem-solving skills.
• Ability to analyze information and make sound operational decisions.
• Ability to work flexible hours, including evenings, weekends, and holidays, as needed.

Responsibilities

• Provide strategic leadership for hotel operations, ensuring exceptional guest experiences and operational excellence.
• Drive financial performance by supporting revenue, profitability, labor, and market-share objectives.
• Provide leadership and direction for assigned hotel operations and associates.
• Set clear expectations and monitor performance, productivity, and service standards.
• Coach, train, develop, and recognize associates to support engagement and retention.
• Monitor operational and financial performance and take appropriate action to achieve goals.
• Ensure compliance with Hotel Equities standards, brand requirements, and company policies.
• Respond effectively to guest concerns and support a consistent service-recovery culture.
• Manage schedules, staffing, supplies, and departmental resources as appropriate.
• Review reports, trends, and key performance information to support sound decisions.
• Communicate effectively with hotel leadership and other departments.
• Support recruitment, onboarding, performance management, and succession planning as appropriate.
• Perform other duties as assigned.

Skills

Strong communication

Problem solving

Leadership

Operational decision making

Adaptability

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

Stay PMS

Hotel reporting platforms

Microsoft Office

Department-specific systems

Job description

Hotel Equities is seeking a dynamic General Manager for the 97-room Courtyard Jonesboro, AR. The GM will lead hotel operations, drive revenue, and ensure exceptional guest experiences while guiding a team of associates.

As the authentic leader, you will mentor staff, maintain brand standards, and align with corporate goals. This full-time role requires strategic thinking and a customer-focused mindset.