Hotel General Manager (Memphis)

The Bright Hospitality Management; Memphis (TN); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading hospitality management company is seeking an experienced General Manager for their Memphis location. The ideal candidate will oversee hotel operations, enhance guest satisfaction, and manage profitability. This role requires strong leadership and extensive hotel management experience.

Benefits

100% company-paid Medical, Dental, and Vision Insurance

401K program with up to a 4% match

Generous Paid Time Off – 2 weeks annually

Flexible Spending Account (FSA) options

Voluntary Life Insurance

Qualifications

• 7-10 years of hotel management experience.
• Experience in hotel pre-opening and high-volume F&B operations.

Responsibilities

• Oversee all aspects of hotel operations including staffing and guest satisfaction.
• Manage property operational functions and ensure compliance with standards.
• Lead a team to enhance guest satisfaction and hotel performance.

Skills

Guest Service Management

Profitability Metrics

Collaborative Leadership

Education

Bachelor’s Degree

Job description

The Bright Hotel is reimagining hotel operations by leveraging a tech-forward approach to the guest experience. Our goal is to personalize the stay for each guest, driving stellar satisfaction rates. We are currently building a portfolio of hotels focused on health and wellness called Vitality Hotels.

• 100% company-paid premium for employee-only coverage on select Medical, Dental, and Vision Insurance plans
• 401K program with up to a 4% match and full vesting from day one
• Generous Paid Time Off – 2 weeks annually to recharge and relax
• Flexible Spending Account (FSA) & Health Savings Account (HSA) options for added financial flexibility
• Voluntary Life Insurance to provide additional coverage for you and your loved ones

Purpose of the Role:

Memphis Vitality Hotel is looking for an experienced, organized, and confident General Manager to join our team with energy and enthusiasm. The General Manager will be responsible for all aspects of the hotel property including operations, staffing, and overall guest satisfaction. This may include Front Office, Business Center, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary, and Engineering/Maintenance. The role aims to maximize operational efficiency and profitability.

Responsibilities include maintaining operating costs, budgets, and forecasts, overseeing property maintenance and appearance, and making strategic operational and budget decisions. The individual will strive to improve guest and employee satisfaction, maximize financial performance, and ensure standards and procedures are followed. The role involves leading a team and helping meet or exceed property goals.

Responsibilities:

Leading Operations Team

• Translate goals related to guest tracking and productivity to the team
• Create a motivating, empowering, and team-oriented environment
• Analyze guest and employee satisfaction results and develop improvement plans
• Ensure the team is well-resourced and capable
• Lead by example with confidence, energy, and enthusiasm
• Help employees understand and exceed guest needs and expectations
• Develop operational strategies to enhance guest satisfaction and hotel performance

Managing Property Operational Functions

• Follow property-specific recovery plans
• Enhance brand presence through marketing and networking
• Ensure compliance with standards, policies, and regulations
• Oversee daily operations across departments
• Publish guest satisfaction results timely
• Address employee concerns proactively
• Maintain professionalism and courtesy
• Communicate goals and results to staff
• Conduct semiannual staff meetings
• Assist in scheduling and cross-training
• Experience with hotel openings is a plus

Managing and Monitoring Guest Experience Activities

• Maintain high service scores and follow up on feedback
• Provide approachable customer service
• Handle guest concerns proactively
• Ensure team meets hospitality standards

Managing Profitability

• Perform quality audits
• Manage key control and financial reports
• Control expenses and optimize revenue strategies
• Develop relationships to increase bookings
• Review financial data for productivity and cost management
• Collaborate with sales to optimize pricing and promotions

Conducting Human Resources Activities

• Participate in hiring decisions
• Ensure thorough onboarding
• Develop staff motivation and development programs

Qualifications, Skills, Abilities, and Experience:

• Proven high-quality guest service management
• Experience with profitability metrics and reporting
• Experience with hotel openings, especially with conventions or government partnerships
• Expertise in F&B strategies and large-scale event management
• Experience working with government and regulatory bodies
• Collaborative leadership and motivational skills

Physical Requirements:

The physical demands include speaking, hearing, vision, walking, lifting up to 25 lbs, and working in various conditions. Reasonable accommodations may be provided.

Minimum Qualifications:

• Bachelor’s degree or equivalent experience
• 7-10 years of hotel management experience
• Experience in hotel pre-opening and high-volume F&B operations
• Leadership experience
• Basic computer skills
• Ability to work flexible hours and commute to site

Schedule / Travel Requirements:

• On-site presence required
• Availability for flexible hours, including nights, weekends, and holidays