Hotel Assistant General Manager - Columbus

Valley Hospitality; Columbus (GA); On-site; USD 42,000 - 64,000; Full time

Job summary

Valley Hospitality in Columbus, GA seeks an Administrative and Operations Support role to assist the Hotel General Manager and oversee daily operations in their absence. The position assists with hiring, training, policy enforcement, and daily deposits, while coordinating meetings, staff performance reviews, and tip reporting.

Strong communication and resilience under pressure are essential. On-site duties include supervising Front Desk staff, ensuring safety standards, and contributing to staff

Qualifications

• High school diploma or GED preferred.
• 2-5 years' experience in hospitality required.
• Must work well under pressure and maintain composure.
• Strong written and verbal communication skills.
• Able to listen, resolve concerns, and explain policies clearly.
• Able to understand financial information and basic math.
• Must pass background check and drug screen.

Responsibilities

• Oversee the daily operations of the hotel in the absence of the General Manager.
• Assist with interviews, hiring and complete on-site training for all new employees along with any disciplinary and discharge of hotel employees according to company standards.
• Help maintain a compliant, safe, secure, and healthy environment by establishing, following, and enforcing policy and procedures.
• Ensure that deposits are made daily in the absence of the manager, except for the weekends.
• Forward all accounting information to Corporate every week to include night audit, deposit slips, unpaid invoices, and checks written from petty cash accounts with attached invoices.
• Assist/Conduct monthly department meetings to review the performance of the hotel along with answering any questions they may have.
• Manage Front Desk Agents and assist in reviewing all work schedules for all departments.
• Oversee guest and employee incidents.
• Must be neat in appearance and wear Business Casual attire. Hold employees accountable in appearance policy and standards as well.
• Assist with staff performance reviews in accordance with company standards.
• Attend all required meetings and help complete tip reporting.
• Perform other duties as assigned by Management along with any additional training that may be required.
• Contribute to employee development, training, and engagement

Skills

Detail oriented

Written/verbal communication

Stress management

Team coordination

Education

High school diploma or GED

2-5 years' experience in hospitality

Job description

Overview

Provide administrative and operational support to the Hotel General Manager.

• Oversee the daily operations of the hotel in the absence of the General Manager
• Assist with interviews, hiring and complete on-site training for all new employees along with any disciplinary and discharge of hotel employees according to company standards.
• Help maintain a compliant, safe, secure, and healthy environment by establishing, following, and enforcing policy and procedures.
• Ensure that deposits are made daily in the absence of the manager, except for the weekends.
• Forward all accounting information to Corporate every week to include night audit, deposit slips, unpaid invoices, and checks written from petty cash accounts with attached invoices.
• Assist/Conduct monthly department meetings to review the performance of the hotel along with answering any questions they may have.
• Manage Front Desk Agents and assist in reviewing all work schedules for all departments
• Oversee guest and employee incidents.
• Must be neat in appearance and wear Business Casual attire. Hold employees accountable in appearance policy and standards as well.
• Assist with staff performance reviews in accordance with company standards.
• Attend all required meetings and help complete tip reporting.
• Perform other duties as assigned by Management along with any additional training that may be required.
• Contribute to employee development, training, and engagement

Overview

Provide administrative and operational support to the Hotel General Manager.

• Oversee the daily operations of the hotel in the absence of the General Manager
• Assist with interviews, hiring and complete on-site training for all new employees along with any disciplinary and discharge of hotel employees according to company standards.
• Help maintain a compliant, safe, secure, and healthy environment by establishing, following, and enforcing policy and procedures.
• Ensure that deposits are made daily in the absence of the manager, except for the weekends.
• Forward all accounting information to Corporate every week to include night audit, deposit slips, unpaid invoices, and checks written from petty cash accounts with attached invoices.
• Assist/Conduct monthly department meetings to review the performance of the hotel along with answering any questions they may have.
• Manage Front Desk Agents and assist in reviewing all work schedules for all departments
• Oversee guest and employee incidents.
• Must be neat in appearance and wear Business Casual attire. Hold employees accountable in appearance policy and standards as well.
• Assist with staff performance reviews in accordance with company standards.
• Attend all required meetings and help complete tip reporting.
• Perform other duties as assigned by Management along with any additional training that may be required.
• Contribute to employee development, training, and engagement

Qualifications And Education Requirements

• High school diploma or GED preferred.
• 2-5 years' experience in hospitality required.
• Must work well in stressful situations and maintain composure under pressure.
• Detail oriented and strong written/verbal communication required.
• Will need to be able to listen, understand, clarify, and resolve concerns/issues raised by co-workers and guests.
• Able to understand financial information, data, and basic mathematical functions.
• Must pass a background check and drug screen.

Physical Requirements

• Must be able to stand for long periods of time.
• Able to lift, carry, push, and pull up to 35 lbs.

Disclaimer

The job description is not an exhaustive list of all functions the employee may be required to perform. Valley Hospitality reserves the right to revise the job description at any time. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.