Hotel General Manager — Lead Operations & Guest Experience

Arbor Lodging; West Des Moines (IA); On-site; USD 85,000 - 100,000; Full time

Benefits offered by this job

Salary $85k–$100k per year

Bonus potential (quarterly/annual)

401k match

Medical, dental, vision insurance

Wellness benefits

Job summary

Arbor Lodging is seeking a Hotel General Manager for Courtyard West Des Moines Jordan Creek in West Des Moines, IA. The GM will lead day-to-day hotel operations, manage staff across all departments, and drive guest satisfaction and profitability.

The role requires 5+ years in progressive hotel roles, prior AGM experience, and a Bachelor’s degree in Hotel Management or Business Admin. Strong leadership and the ability to manage large teams are essential.

Qualifications

• 5+ years’ experience in progressive hotel roles.
• Previous AGM experience required.
• Strong management skills of large teams.
• Ability to lift up to 40 lbs.

Responsibilities

• Oversees all aspects of the hotel including front office, sales, housekeeping, HR, F&B, maintenance, and accounting.
• Maintains a friendly, service-oriented demeanor in interactions with guests and staff.
• Accurately manages financials, P&L, and payroll to maintain profitability.
• Ensures compliance with local and state licensing and permits.
• Drives property-wide staff development to ensure top quality guest services.
• Maintains professional relationships across departments.
• Delegates tasks effectively and tracks progress.
• Prevents disruptions by anticipating issues and resolving them promptly.
• Analyzes data to inform business improvements.

Skills

5+ years’ experience in progressive酒店

Previous AGM experience

Strong management skills

Education

Bachelor’s degree in Hotel Management or Business Admin

Job description

Arbor Lodging is seeking a Hotel General Manager for Courtyard West Des Moines Jordan Creek in West Des Moines, IA. The GM will lead day-to-day hotel operations, manage staff across all departments, and drive guest satisfaction and profitability.

The role requires 5+ years in progressive hotel roles, prior AGM experience, and a Bachelor’s degree in Hotel Management or Business Admin. Strong leadership and the ability to manage large teams are essential.