Hotel General Manager — Lead Experience & Growth

SREE Hotels; Charlotte (NC); On-site; USD 90,000 - 130,000; Full time

Job summary

SREE Hotels is seeking an experienced General Manager at Embassy Suites by Hilton Charlotte, located near CLT Airport. The GM will oversee hotel operations, drive guest satisfaction, and ensure profitability in a fast-paced environment.

The role offers professional development, competitive pay, and a comprehensive benefits package including health insurance after 3 years, dental, vision, PTO, life insurance, short-term disability, 401K matching, and more. On-site leadership required.

Qualifications

• Minimum of 3 years of experience as a Hotel General Manager.
• Minimum of 5 years total experience as an AGM, GM or taskforce manager.
• Experience with select-service and/or full-service hotels.
• Experience with the Hilton brand, preferred.
• Understanding of hotel operations including brand standards, F&B, HR, budgeting and forecasting, P&L and safety.
• Excellent oral and written communication skills.
• Strong organization, planning, and attention to detail.
• Proven ability to recruit, motivate and train staff.
• Must be able to work any shift, weekdays and weekends.

Responsibilities

• Interview, hire and train qualified staff to meet guest service standards.
• Provide vision for staff by promoting company and brand standards.
• Schedule staff to balance service levels with profitability.
• Coach and mentor staff to improve associate satisfaction.
• Drive incremental revenue through yield management during high demand.
• Oversee daily operations to ensure cleanliness, maintenance and safety.
• Review audit reports and address irregularities promptly.
• Communicate feedback on guest and associate scores and budgets.
• Model a positive work environment and address concerns openly.
• Adapt to changing priorities in a fast-paced hotel setting.
• Work closely with ownership and management team.

Skills

Excellent communication

Organizational skills

Staff recruitment & training

Workforce planning

Microsoft Office

Shift flexibility

Education

Associate degree in Hospitality or Business

Bachelor's degree preferred

Equivalent combination of education & experience

Tools

Microsoft Office Suite

Job description

SREE Hotels is seeking an experienced General Manager at Embassy Suites by Hilton Charlotte, located near CLT Airport. The GM will oversee hotel operations, drive guest satisfaction, and ensure profitability in a fast-paced environment.

The role offers professional development, competitive pay, and a comprehensive benefits package including health insurance after 3 years, dental, vision, PTO, life insurance, short-term disability, 401K matching, and more. On-site leadership required.