Hotel General Manager

SREE Hotels; Charlotte (NC); On-site; USD 90,000 - 130,000; Full time

Job summary

SREE Hotels is seeking an experienced General Manager at Embassy Suites by Hilton Charlotte, located near CLT Airport. The GM will oversee hotel operations, drive guest satisfaction, and ensure profitability in a fast-paced environment.

The role offers professional development, competitive pay, and a comprehensive benefits package including health insurance after 3 years, dental, vision, PTO, life insurance, short-term disability, 401K matching, and more. On-site leadership required.

Qualifications

• Minimum of 3 years of experience as a Hotel General Manager.
• Minimum of 5 years total experience as an AGM, GM or taskforce manager.
• Experience with select-service and/or full-service hotels.
• Experience with the Hilton brand, preferred.
• Understanding of hotel operations including brand standards, F&B, HR, budgeting and forecasting, P&L and safety.
• Excellent oral and written communication skills.
• Strong organization, planning, and attention to detail.
• Proven ability to recruit, motivate and train staff.
• Must be able to work any shift, weekdays and weekends.

Responsibilities

• Interview, hire and train qualified staff to meet guest service standards.
• Provide vision for staff by promoting company and brand standards.
• Schedule staff to balance service levels with profitability.
• Coach and mentor staff to improve associate satisfaction.
• Drive incremental revenue through yield management during high demand.
• Oversee daily operations to ensure cleanliness, maintenance and safety.
• Review audit reports and address irregularities promptly.
• Communicate feedback on guest and associate scores and budgets.
• Model a positive work environment and address concerns openly.
• Adapt to changing priorities in a fast-paced hotel setting.
• Work closely with ownership and management team.

Skills

Excellent communication

Organizational skills

Staff recruitment & training

Workforce planning

Microsoft Office

Shift flexibility

Education

Associate degree in Hospitality or Business

Bachelor's degree preferred

Equivalent combination of education & experience

Tools

Microsoft Office Suite

Job description

SREE Hotels is seeking an experienced General Manager at our Embassy Suites by Hilton Charlotte hotel, located off Billy Graham Pkwy and near CLT Airport.

As a General Manager you will enjoy professional training & development, responsive corporate support, competitive pay, and an excellent benefits package that includes fully-paid health insurance after 3 years’ of service, dental, vision, paid time off, life insurance, short term disability, matching 401K, and more.

About SREE Hotels

As one of the fastest-growing property management groups in the Southeast, SREE Hotels LLC offers our associates unparalleled opportunities for advancement in the Hospitality Industry. The Company currently owns and operates 25 brand name hotels in popular markets like Charlotte, Raleigh, Durham, Columbia, Cincinnati and Myrtle Beach and we are expanding. Our portfolio includes well-respected brands like Marriott, Hilton & Hyatt. Our Corporate Office is conveniently located in the beautiful Ballantyne area of Charlotte, NC with easy access to major highways and airports making travel a breeze.

For more information, visit our website at www.sree.com

Primary Purpose

To oversee the hotel in all aspects of operations effectively, ensuring proper training of staff, compliance to brand standards, promoting high guest satisfaction, and profitability.

Responsibilities

• Interview, hire and train qualified staff members who are able to meet the highest levels of guest service requirements.
• Provide vision for the staff by promoting company and brand standards.
• Schedule staff for appropriate levels of service that drive guest satisfaction, yet maintain profitability.
• Coach and mentor staff to facilitate high associate satisfaction.
• Process daily deposits and make collection calls to customers with direct billing approval.
• Identify and take action to drive incremental revenue during high demand times through effective yield management.
• Conduct daily/weekly inspections of both properties, to ensure cleanliness, maintenance and safety issues are addressed timely and effectively.
• Review daily audit reports for accuracy and promptly investigate any irregularities.
• Provide feedback to staff during staff meetings about a) guest survey scores, b) associate survey scores, c) financial goals/budgets, and d) operational issues to facilitate associate understanding and buy-in toward areas in need of improvement.
• Serve as a role model for staff and co-workers and maintain a positive work environment where employees are encouraged to discuss matters of concern openly and honestly with any member of management.
• Demonstrate flexibility in working hours and responsibilities by showing a willingness to serve in any department or capacity as needed due to changing schedule requirements.
• Adapt to and appropriately address changing priorities in a fast paced environment.
• Use effective interpersonal skills to build rapport with staff and guests and resolve problems quickly and appropriately.

QUALIFICATIONS

• Minimum of 3 years of experience as a Hotel General Manager (non-taskforce) is required.
• Minimum of 5 years total experience as an AGM, GM or taskforce manager is required.
• Experience with select-service and/or full-service hotels is required.
• Experience with the Hilton brand, preferred.
• Associates degree in Hospitality, Business or related field; or equivalent combination of education & experience; Bachelor’s degree preferred
• Understanding of hotel operations and administration including: brand standards, food & beverage, human resources, budgeting and forecasting, P&L and safety
• Excellent oral and written communication skills
• Strong organization, planning, and attention to detail skills
• Proven ability to recruit, motivate and train staff
• Ability to take direction from and work directly with ownership
• Proficient in Microsoft products
• Must be able to work any shift, weekdays and weekends

Job Setting and Physical Demands

Employees in this position work primarily indoors. To perform the job successfully the candidate must be on-site and able to use a computer and other standard office equipment. The General Manager must be able to stand for long periods of time and quickly maneuver to any location in the hotel. Fluency in the English language and the ability to speak, hear, read, and write are required, as is the ability to work any hours/days of the week necessary to meet business requirements.

Disclaimer

This job description indicates in general the nature and levels of work, knowledge, skills, abilities and other essential functions (as covered under the Americans with Disabilities Act) expected of people assigned to this position. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. All employees may be required to perform activities outside of their normal job responsibilities from time to time as needed.

EOE - All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, disability or veteran status.