Hotel General Manager - Hampton Inn & Suites Buffalo Downtown

Buffalo Lodging; Buffalo (NY); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Weekly pay

Paid vacation, sick days and holidays

401K Retirement plan with company run

Job summary

Buffalo Lodging Associates in Buffalo, NY, seeks a General Manager for the Hampton Inn & Suites Buffalo – Downtown to lead daily hotel operations, elevate guest satisfaction, and drive sustainable revenue performance.

The GM will manage budgets and staffing, reinforce service standards, and foster a culture of Excellence, Passion, Integrity and Inclusiveness while building strong community relations and ensuring safe, compliant property operations.

Qualifications

• Two or more years as General Manager of a branded hotel
• Experience with rooms and F&B operations
• Knowledge of hotel operations including budgeting and marketing plans
• Hands-on leadership and direct supervision of associates

Responsibilities

• Develop and execute operational plans for the hotel, forecasting and budgeting
• Lead associates to achieve service and guest satisfaction targets
• Ensure preventive maintenance and safety standards across property
• Manage loss prevention and risk management policies
• Engage with staff to uphold culture and values
• Supervise employment practices and performance management
• Participate as a community leader and maintain a positive property image
• Oversee Sales and Revenue Management and support group bookings
• Perform other duties as needed

Skills

Leadership

Operations management

Customer service

Education

Bachelor's degree or equivalent in hotel management or related field

Job description

Job Category: General Management

Requisition Number: GENER003827

• Posted : September 11, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Hampton Inn & Suites Buffalo - Downtown
220 Delaware Avenue
Buffalo, NY 14202, USA

Description

We are currently looking for a General Manager for Our Hampton Inn & Suites. The Hampton Inn and Suites by Hilton is one of the 50 hotel properties owned and managed by the award-winning hotel management company, Buffalo Lodging Associates.

Buffalo Lodging Associates, a hotel management company based out of Canton, MA has put an emphasis on true hospitality since being founded in 1996. While building an extensive portfolio of 50 hotels, we’ve partnered with the most respected hotel brands in the business including Marriott International, Hilton Worldwide, InterContinental Hotels Group, and Choice Hotel International hotels. Buffalo Lodging Associates is a community of welcoming, committed, and passionate associates driven to provide a best-in-class hospitality experience and operational excellence.

A GROWING HOTEL MANAGEMENT COMPANY – COME JOIN US!

We value our associates with competitive compensation plans and other benefits and perks. Some of these benefits include:

• Weekly pay
• Paid vacation, sick days and holidays
• 401K Retirement plan with company match
• Travel discounts on our branded properties

Salary range: $80,000 - $120,000 / year

Role:

The primary role of the General Manager is to provide leadership, guidance and support to the team, while fostering the Buffalo Lodging Associates (BLA) culture and values- Excellence, Passion, Integrity, Inclusive.

Responsibilities & Duties:

• Development and execution of operational plans for the hotel, ensuring revenue and guest satisfaction targets are achieved, forecasting financial plans and preparing the annual hotel budget
• Leading all associates to achieve BLA’s service and satisfaction targets through positive guest experiences
• Ensuring proper preventive maintenance of the physical property, mechanical and IT systems, guest rooms, public space, back of the house and exterior following the processes established by BLA.
• Managing loss prevention and risk management policies, safety standards and claims reporting
• Empathizing and engaging with associates to continually improve hotel culture and embrace BLA core values; Excellence, Passion, Integrity, Inclusive
• Manage direct reports by ensuring employment practices are followed, such as recommendations on employment decisions, corrective action, supporting performance management;
• Take part as a leader in the community and maintain a positive image for the property and BLA;
• Daily involvement in the Sales and Revenue Management function. Supporting sales and revenue through outstanding guest service to each guest and group
• Any and all other work as required to complete the primary role of the position.

Qualifications & Requirements:

• Two (2) and more years’ experience as a General Manager of a hotel with Branded property experience.
• Extensive experience with rooms and F&B.
• Working knowledge of hotel operations – including marketing plans, security and safety programs, personnel and labor relations, budget forecasting, quality assurance programs, maintenance repairs, long range planning.
• Bachelor’s degree in hotel management, business, or related field; or equivalent combination of education and experience.
• Expertise in standard hotel management systems.
• Hands-on leadership – our General Managers work directly with all their associates.

Buffalo Lodging Associates provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Preferred

Microsoft Office

Novice

Behaviors

Preferred

Team Player

Works well as a member of a group

Enthusiastic

Shows intense and eager enjoyment and interest

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Motivations

Preferred

Peer Recognition

Inspired to perform well by the praise of coworkers

Goal Completion

Inspired to perform well by the completion of tasks

Ability to Make an Impact

Inspired to perform well by the ability to contribute to the success of a project or the organization

Education

Preferred

Bachelors or better.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.