Hotel General Manager: Guest Experience & Ops Leader

Workstream; Laurel (MT); On-site; USD 90,000 - 150,000; Full time

Job summary

The hotel in Laurel, Montana, operated under Workstream, seeks an experienced leader to oversee daily hotel operations, drive revenue strategies, and ensure service excellence. The role requires managing Front Office, Housekeeping, Engineering, and other departments to uphold brand standards.

You will lead initiatives in guest satisfaction, staff development, and operational efficiency, coordinating with local partners to promote the property's strong regional appeal near Yellowstone.

Responsibilities

• Oversee the day-to-day operations of all hotel departments ensuring brand standards and SOPs.
• Perform regular property inspections to maintain cleanliness and readiness.
• Serve as final escalation point for guest and operational issues.
• Collaborate with Sales and Revenue teams to optimize pricing, occupancy, and ADR.
• Oversee inventory control and purchasing to minimize waste and control costs.
• Lead, mentor, and manage department heads; participate in hiring and performance reviews.
• Foster a service-focused culture and monitor guest feedback for continuous improvement.

Job description

The hotel in Laurel, Montana, operated under Workstream, seeks an experienced leader to oversee daily hotel operations, drive revenue strategies, and ensure service excellence. The role requires managing Front Office, Housekeeping, Engineering, and other departments to uphold brand standards.

You will lead initiatives in guest satisfaction, staff development, and operational efficiency, coordinating with local partners to promote the property's strong regional appeal near Yellowstone.