Hotel General Manager: Growth, Service & Team Leadership

TownePlace Suites Tuscaloosa; Tuscaloosa (AL); On-site; USD 70,000 - 100,000; Full time

Job summary

Vision Hospitality Group seeks a General Manager to lead the total operation of a hotel, including hiring, budgeting, sales, guest service, and revenue management. You will live our ONE TEAM. ONE VISION.

philosophy and drive initiatives to improve brand standards and guest satisfaction. You will mentor teams, manage annual budgets, and deliver results through hands-on leadership, training, and communication.

Qualifications

• Keep confidential the business functions of the company including, but not limited to, financial status, customer/guest information, associate issues, etc.
• Must be responsible for safety and security of guests, fellow associates, and hotel assets.
• Have knowledge of fire alarm system and evacuation procedures.
• Have dependable transportation available.
• Able to communicate effectively in writing, verbally, and in person.
• Able to work a flexible schedule. We are a 24/7 business which may require work availability of nights, weekends, and holidays.
• Is organized, honest, work well with others, and have an outgoing personality.
• Maintain a clean and attractive work area, uniform, and person.
• Has the highest degree of integrity and is humble, living by the Golden Rule.
• Able to work with people from diverse cultures and backgrounds.
• Values of dedication, innovation, showing respect, being driven by excellence, being community-focused, and having a spirit of service.
• Be able to bend, reach, kneel, push, and stretch and lift and/or carry up to 25 pounds.
• Can stand/walk on feet for 8 hours and work in a restrictive space/environment.
• Must have eyesight enabling vision both near and far.
• Must be comfortable using a step stool or ladder.
• Must be able to use/lift arms for up to 8 hours.
• Must be able to handle heat and stress.
• Have finger dexterity for operating equipment.
• Must speak in a clear, understandable voice, hear at a basic level, and understand English.
• Must be able to write

Responsibilities

• Focus on ways to promote and engage in internal growth programs.
• Continuously exemplify and live by our Culture.
• Meet/exceed our company goals and three metrics.
• Complete all required brand specific training
• Complete all required Vision University training
• Complete all required health and safety training
• Adhere to all Vision Hospitality Group and property specific brand standards
• Perform any other duties as requested by management to aid in better operation of the hotel and service to the guests
• Provide personalized, friendly service to every guest and associate
• Have a minimum of one year of previous hotel experience. AGM or operations management experience is preferred
• Desire to operate a "best in class" hotel
• Ensure all associate practices comply with Vision corporate accounting procedures
• Lead and actively participate in the hotel's Sales & Marketing effort
• Assist in developing annual Marketing plans
• Deliver exceptional guest service results measured through guest satisfaction scoring and social media sites such as Trip Advisor
• Inspect property on a regular basis and implement action plans regarding upgrading and/or maintaining the safety, comfort, and cleanliness of the hotel
• Have excellent communication, leadership, problem solving, and interpersonal skills

Skills

Confidentiality

Safety and Security

Fire Safety

Flexible Schedule

Communication

Leadership

Integrity

Diversity

Teamwork

Physical Stamina

Written English

Job description

Vision Hospitality Group seeks a General Manager to lead the total operation of a hotel, including hiring, budgeting, sales, guest service, and revenue management. You will live our ONE TEAM. ONE VISION.

philosophy and drive initiatives to improve brand standards and guest satisfaction. You will mentor teams, manage annual budgets, and deliver results through hands-on leadership, training, and communication.