Hotel General Manager - Courtyard by Marriott Salisbury, NC

Courtyard By Marriott; Salisbury (NC); On-site; USD 75,000 - 130,000; Full time

Benefits offered by this job

Paid Time Off

6 Holidays Per Year

Team Member Room Discounts

Referral Program

Health Insurance

401K with Employer match

Paid Volunteer Opportunities

Bonus Plans

Accident Insurance

Disability Insurance

Life Insurance

Cancer Insurance

Dental Insurance

Vision Insurance

Job summary

Courtyard By Marriott Salisbury seeks a General Manager to drive hotel performance, guest satisfaction, and staff excellence across all departments. You will lead operations in line with brand standards, manage budgets, and foster a service culture.

The role requires 3+ years supervisory experience, a proven track record in hotel operations, and strong leadership. You’ll oversee housekeeping, maintenance, and F&B, ensure safety, and mentor teams to achieve revenue goals.

Qualifications

• 3+ years supervising experience with six+ associates at a branded hotel
• Bachelor’s Degree preferred
• 5+ years in the hotel industry preferred
• Experience in accounting preferred
• Professionalism, honesty, and punctuality required
• Valid driver’s license required
• Knowledge in Housekeeping, Maintenance, and Food & Beverage preferred

Responsibilities

• Oversee all hotel operations to meet revenue and guest satisfaction
• Ensure compliance with Franchise Standards and SOPs
• Lead staffing, training, and development
• Maintain safety and security procedures
• Manage budgets and labor models
• Communicate with staff and corporate office
• Promote positive morale and teamwork

Skills

Staff supervision

Leadership

Accounting basics

Housekeeping knowledge

F&B operations

Time management

Punctuality

Driver's license

Education

Bachelor’s degree

Tools

Property management system

Accounting software

Job description

General Manager Job Description

Principle Responsibilities & Position Purpose:

Responsible for the overall success of the hotel, meeting or exceeding planned objectives from revenue and profit, and ensuring guest satisfaction and product quality standards are met. Manage all areas of the hotel in accordance with Franchise Standards to achieve a friendly atmosphere of superior guest service and product quality. Provide exemplary performance for staff to follow. Understands and implements the mission statement, values, and culture at all times.

Pre-Requisites (Requirements):

• 3+ years of experience in supervising (at least) six associates at a branded, quality hotel preferred
• Bachelor’s Degree preferred
• At least five years’ experience in the hotel industry is preferred
• Experience in accounting is preferred
• Must display professionalism and have characteristics of honesty and trustworthiness
• Must have excellent attendance and punctuality
• Must have a valid driver's license from the applicable state
• Knowledge in Housekeeping, Maintenance, and a Food & Beverage operation is preferred

Work Environment & Context:

• Must be able to perform major life activities: standing, lifting, bending, earning, reading, concentrating, thinking, and communicating.
• Must be able to stand for eight hours, bend, stretch, and reach
• Long hours are sometimes required.
• Be available 24/7, weekends, and holidays.
• Must be able to push or pull 60 pounds and lift and/or carry 30 pounds

Required Knowledge, Skills, and Abilities:

• Knowledgeable in:
• Supervisory Skills: interview, hire, train, appraise, document, motivate
• Entire property, staff services, hours of operation, type of rooms, locations, rates, and discounts.
• Accounting practices
• Safety and security measures
• Area shopping, dining, entertainment, and travel directions.
• All functions, procedures and policies of departments supervised
• Daily hotel operations check daily events, bulletin boards, and be up to date on changes, new procedures, and events.

Skills:

• Train and develop associates through meetings, logs, etc.
• Monitor and document associates for both positive and negative feedback
• Maintain organization of supplies and order as necessary
• Analyze work for accuracy of self and others
• Computer literate to thoroughly operate property management system

Abilities:

• Multitask, detail oriented, remain service centric
• Effectively communicate with guests, department heads, associates, and corporate office support staff.
• Market and promote the property to increase exposure and sales.
• Manage time effectively

Essential Functions:

• Maintain a professional cohesive team by hiring, training, coaching, counseling, and developing the most qualified individuals.
• Promote positive morale and friendly attitudes.
• Complete administrative duties in a timely manner: schedules, payroll, inventories, orders, production controls, etc.
• Work within budgeted guidelines for maximum revenues and within labor models.
• Maintain safety and security practices, have thorough knowledge of emergency procedures.
• Ensure guests are provided with the highest quality product and service.
• Communicate and document using internal means: logs, email, etc.
• Must be thoroughly familiar with the Associate Handbook, implement all the rules, policies and procedures established by the company; including, but not limited to, those contained in the Associate Handbook.
• Maintain certification from a brand approved responsible vendor-training program.
• Is responsible for implementing the company’s Standard Operating Procedures at the hotel
• Keeps Director of Operations promptly and fully informed of all problems or unusual matters of significance
• Responsible for accurate labor statistics and accounts payable
• Meets and exceeds guest expectations by providing service and teamwork

Benefits

• Paid Time Off
• Choose 6 Holidays Per Year
• Team Member Room Discounts
• Referral Program
• Enrollment in Health Insurance
• Enrollment in 401K with Employer match
• Paid Volunteer Opportunities
• Bonus Plans

Volunteer Benefits

• Accident Insurance
• Disability Insurance
• Life Insurance
• Cancer Insurance
• Dental Insurance
• Vision Insurance