Hotel General Manager

Indus Hospitality Group, Inc; Village of Newark (NY); On-site; USD 120,000 - 180,000; Full time

Job summary

Indus Hospitality Group in New York is seeking a Hotel General Manager to oversee all hotel operations, drive guest experiences, and uphold service standards across departments in a busy property.

You will lead staff, manage budgets, coordinate sales initiatives, and ensure compliance with brand and regulatory requirements while maintaining profitability and a strong reputation.

Qualifications

• 3–5 years of related hotel management experience.
• Experience managing hotel operations and staff.
• Knowledge of local/state hospitality regulations.
• Strong budgeting and financial awareness.

Responsibilities

• Direct, train and mentor associates to meet policies and SOPs.
• Implement owner and brand initiatives.
• Monitor guest service quality and satisfaction.
• Develop sales strategies and actions.
• Maintain relationships with guests, vendors and partners.
• Conduct property inspections to uphold standards.
• Oversee budgeting, payroll, accounting and purchasing.
• Ensure hotel services information and hours are communicated.

Skills

Leadership

Budgeting & Financial Management

Strategic Planning

Operations Management

Education

Bachelor's degree

4-year college or university

Tools

Payroll software

Accounting software

Job description

SummaryThe Hotel General Manager is responsible for overseeing all aspects of hotel operations, ensuring exceptional guest experiences, and maintaining high standards of service, cleanliness, and hospitality. This role involves managing daily operations, coordinating departments, supervising staff, optimizing financial performance, and ensuring compliance with company policies and industry regulations. The General Manager also plays a key role in budgeting, marketing, and strategic planning to drive profitability and maintain the hotel's reputation.Essential Duties and ResponsibilitiesDirect, train and mentor associates and observe performance to ensure adherence to hotel policies and established operating procedures.Ensure all Owner and brand directed initiatives, perspectives and programs are implemented, followed and supported.Monitor customer service by speaking with guests, reviewing guest satisfaction surveys and observing associates.Actively promote the hotel and company.Assist with the development of sales strategies and action plans.Develop and maintain positive business relationships with all guests, vendors and other external partners.Conduct regular physical property inspections to ensure all standards of excellence are being met.Answer inquiries pertaining to hotel policies and services.Understand, support and administer all state and local laws/codes in which the hotel is located that govern inn keeping and associate relations.Develop and maintain hotel budget striving to meet and/or exceed all financial and budgetary goals.Facilitate and maintain on-going communication and collaboration with all associates.Perform a variety of administrative tasks including maintaining an accurate inventory of supplies, processing hotel payroll and handling any accounting and purchasing functions.Maintain up to date records and files.Provide information pertaining to hours and available services of the hotel, i.e. restaurant, lounge, room service.Ensure the cleanliness of all areas of the hotel.Assist in checking all fixtures, equipment and conditions (lights, music, heating/cooling, furniture, wallpaper, etc.) for proper operations, settings and maintenance. Report deficiencies.QualificationsThree to five years related experience and/or training; Bachelor's degree (B. A.) from four-year college or university; or equivalent combination of education and experience.Physical DemandsThe associate must be able to lift and/or move up to 25 pounds.Work EnvironmentWhile performing the duties of this Job, the associate is occasionally exposed to odors; chemicals; dust; and outside weather conditions. The noise level in the work environment is usually moderate. The associate works in an environment that is open to the general public.Why Join Indus Hospitality Group?At Indus Hospitality Group, we offer a dynamic work environment that fosters growth, innovation, and collaboration. Our team provides exceptional service and creates memorable experiences for both our guests and employees. Joining us means being part of a supportive, inclusive culture where your contributions are valued, and your career development is a priority.We are committed to providing you with opportunities for personal and professional growth, ensuring that you have the tools and resources to thrive in your role. If you are a self-motivated, detail-oriented individual with a passion for recruitment, we invite you to apply for this exciting opportunity to make a meaningful impact on our team and help shape the future of our organization.Come grow with us at Indus Hospitality Group!