HOTEL GENERAL MANAGER

Indus Hospitality Group; Town of Irondequoit (NY); On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player in hospitality is seeking a dynamic Hotel General Manager to lead operations and ensure exceptional guest experiences. This pivotal role involves overseeing staff, managing budgets, and implementing marketing strategies to enhance the hotel's reputation. The ideal candidate will possess strong leadership skills and a passion for customer service, ensuring that every guest leaves with a memorable experience. Join a forward-thinking company where your contributions will drive success and innovation in the hospitality sector.

Qualifications

• Proven experience in hotel management with a focus on guest satisfaction.
• Strong financial acumen and ability to manage budgets effectively.

Responsibilities

• Oversee hotel operations and ensure high service standards.
• Lead and mentor staff, promoting a positive work environment.
• Develop and implement sales strategies to enhance profitability.

Skills

Leadership

Customer Service

Budget Management

Sales Strategies

Marketing

Education

Bachelor's Degree in Hospitality Management

Master's Degree in Business Administration

Job description

Summary

The Hotel General Manager oversees all hotel operations, ensuring guest satisfaction and high service standards. Responsibilities include managing staff, coordinating departments, maintaining financial performance, and ensuring compliance with policies and regulations. The role also involves budgeting, marketing, and strategic planning to enhance profitability and reputation.

Essential Duties and Responsibilities

1. Lead, train, and mentor staff, ensuring adherence to policies and procedures.
2. Implement and support owner and brand initiatives.
3. Monitor and improve customer service through guest interactions and satisfaction surveys.
4. Promote the hotel and its services actively.
5. Develop sales strategies and action plans.
6. Build positive relationships with guests, vendors, and partners.
7. Conduct regular property inspections to meet standards.
8. Respond to inquiries about hotel policies and services.
9. Ensure compliance with all relevant laws and regulations.
10. Develop and manage the hotel budget to meet financial goals.
11. Maintain effective communication and collaboration among staff.
12. Handle administrative tasks such as inventory, payroll, and purchasing.
13. Keep accurate records and files.
14. Provide information about hotel services and amenities.
15. Ensure cleanliness and proper maintenance of all hotel areas.
16. Inspect fixtures, equipment, and facilities, reporting deficiencies.