Hotel General Manager

ASAP Associates; Massachusetts; On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Dental and vision insurance

401(k) with employer match

Employee discounts

DailyPay

Career advancement opportunities

Job summary

ASAP Associates in Sharon, MA seeks a hands-on General Manager to lead a 90-room hotel. You will work closely with regional and corporate leadership to drive performance, guest satisfaction, and profitability while maintaining brand standards.

This role requires 5+ years of hotel management, strong English communication, on-site leadership, and the ability to manage budgets, payroll, and operations across front desk, housekeeping, and food service.

Qualifications

• 5+ years hotel management experience.
• Experience supervising employees and maintaining guest service standards.
• Ability to manage operating expenses, budgeting and payroll.
• Strong English communication and organizational skills.
• On-site availability and flexible schedule.

Responsibilities

• Oversee daily hotel operations across front desk, housekeeping, guest services and other departments.
• Manage operating budgets, payroll, expenses, revenue performance and profitability with regional/corporate leadership.
• Supervise recruitment, scheduling, training, performance evaluations, development and retention.
• Maintain brand standards, financial procedures, safety requirements and regulatory compliance.
• Resolve guest concerns and implement improvements to strengthen satisfaction and performance.

Job description

Property Type: Select-Service | Upper Midscale

We are seeking a General Manager to lead a well-established, 90-room hotel in Sharon, MA.

This is an opportunity for a hands-on leader who enjoys being actively involved in all aspects of hotel operations, from supporting the day-to-day needs of the team to driving overall performance and profitability. Working closely with regional and corporate leadership, the General Manager will take ownership of the hotel's success, bring fresh ideas, lead by example, and ensure strong financial and operational accountability.

The ideal candidate takes pride in delivering an outstanding guest experience, developing and motivating employees, and creating a positive hotel environment where both guests and team members feel welcome and valued.

About the Property

The property features comfortable guest accommodations, complimentary hot breakfast, a fitness center, business facilities, and convenient access to local attractions. This is an excellent opportunity to oversee daily operations, develop a strong hospitality team, and drive guest satisfaction and financial performance.

The hotel is part of an award-winning hospitality group recognized for its commitment to quality, strong leadership, and continued growth.

Objectives of This Role

• Lead a successful hotel operation focused on exceptional guest experiences, financial performance, and consistent brand standards.
• Improve operational efficiency, employee productivity, and overall hotel profitability.
• Develop and support a motivated team through effective leadership, coaching, and professional development.
• Identify opportunities to increase revenue, strengthen the hotel's competitive position, and build relationships within the local market.
• Collaborate with regional and corporate leadership to achieve business objectives and maintain long-term operational success.

Responsibilities

• Oversee daily hotel operations, including front desk, reservations, housekeeping, guest services, and other departments.
• Manage operating budgets, payroll, expenses, revenue performance, and profitability in coordination with regional and corporate leadership.
• Supervise employee recruitment, scheduling, training, performance evaluations, development, and retention.
• Maintain hotel brand standards, company policies, financial procedures, safety requirements, and regulatory compliance.
• Resolve guest concerns, monitor service quality, assess competitive market conditions, and implement improvements that strengthen guest satisfaction and hotel performance.

Required Skills and Qualifications

• Minimum of 5 years of hotel management experience, including previous management responsibility.
• Demonstrated experience supervising employees, coordinating daily operations, and maintaining high guest service standards.
• Ability to manage operating expenses, support budgeting and payroll functions, and make sound operational decisions that contribute to profitability.
• Strong verbal and written English communication skills, organizational abilities, problem-solving skills, and the ability to work independently.
• Ability to work on-site, maintain a flexible schedule, and provide hands-on operational support when needed.

Preferred Skills and Qualifications

• Previous hotel management experience overseeing front office, housekeeping, reservations, or multiple hotel departments.
• Familiarity with property management systems (PMS), online travel agencies (OTAs), point-of-sale systems (POS), and Microsoft Office.
• Additional language proficiency, particularly Spanish or French.

Benefits include earned paid time off, employer-contribution medical, dental, and vision insurance, optional life insurance, short-term and long-term disability coverage, an optional 401(k) with employer match, hotel employee discounts, DailyPay access, employee referral incentives, guest recognition bonuses, and career advancement opportunities.