Hotel Guest Service Representative

North Central Group; Maple Grove (MN); On-site; USD 20,664 - 23,419; Full time

Benefits offered by this job

Growth opportunities

Mentorship programs

Educational reimbursement

Hotel discounts

401(k) matching

Paid time off

Job summary

The Hilton Garden Inn Maple Grove, managed by NCG Hospitality, is seeking a Hotel Guest Service Representative. You will answer phones, create reservations, check guests in and out, and provide a memorable, friendly experience.

We value a minimum of 1 year in customer service or front desk, weekend availability, and a willingness to work varied shifts including evenings. We offer growth, mentorship, benefits, and employee discounts.

Qualifications

• Minimum of 1 year of customer service or hotel front desk experience preferred.
• Able to work evenings, weekends, and holidays.
• Must be legally authorized to work in the US.

Responsibilities

• Answer phones, make reservations, and check guests in/out.
• Provide courteous, prompt service and resolve guest requests.
• Assist with selling the property and maximizing occupancy.

Skills

Customer service

Communication skills

Interpersonal skills

Flexibility

Teamwork

Tools

Property management system

Job description

Join a 2025 USA Today Top Workplace Winner!
***This position comes with a $500 SIGN-ON BONUS! ***

Join a 2025 USA Today Top Workplace Winner!
***This position comes with a $500 SIGN-ON BONUS! ***
Starting at $15.00-$17.00/hour, experienced candidates may qualify for a higher wage
Flexible availability required on Monday to Friday, Weekends are a must, and Holidays

Must be able to work a mixture between 7 am-3 pm and 3 pm-11 pm, 3-5 days a week, including weekends

A minimum of 1 year of customer service and/or hotel front desk experience preferred
Why You’ll Love Working Here

The Hotel Guest Service Representative position is more than a job, it’s a path to a fulfilling adventure, one that you direct and we guide. A place where your impact matters, your growth is supported, and your contributions are valued. We'll invest in you, providing tools, resources, and mentorship to help you succeed all while staying true to our core values of Growth, Fun, Trust, and Responsibility.

We take great pride in the inclusive environment we’ve created attributing to our award-winning status, an experience in which team members at every level are fully engaged and can see the relationship between their job responsibilities and the overall success of the Hilton Garden Inn Maple Grove .

How You’ll Make An Impact The Hotel Guest Service Representative provides courteous, prompt service to our guests by answering the property’s phones, making reservations, checking guests in/out and interacting with guests in a friendly and professional manner to create a memorable personalized experience.

• Uses property management system to make reservations, check-in and checkout guests, process payments, maintain cash drawer and operate office equipment
• Provides highest level of service by anticipating, listening attentively, and responding promptly to guests’ requests and complaints to meet and exceed guest expectations
• Quickly and empathetically responds to guest issues with resolutions that may require thinking "outside of the box"
• Demonstrates the use of sales techniques to effectively sell the property and maximize occupancy and revenue

What Success Looks Likes

• Accurate cash handling experience
• Strong oral and written communication and interpersonal skills
• Strong attention to detail, organization, and follow-up abilities
• Ability to work effectively and efficiently in a fast-paced setting

What Will You Get At NCG Hospitality?

The Hilton Garden Inn Maple Grove is proudly managed by NCG Hospitality, an award winning, family-owned third generation business and leader in the ownership, development, and operations of over 30 premier hospitality properties.

• Personalized career pathing and skill development
• Leadership and mentorship programs
• Educational and certification reimbursement
• Worldwide hotel discounts and free stays at NCG Hospitality managed hotels
• Catch of the Day – earn bonuses for going above and beyond to support team and guests
• Everyone Sells – earn cash for bringing in business to our properties
• Paid Volunteer hours – Earn money for community service
• Medical, dental, and vision plans
• Paid sick time and Paid Time Off
• Virtual telehealth access and employee assistance resources
• Monthly health and fitness reimbursement programs
• Same-day pay options
• Referral bonus – earn cash for bringing great team members
• 401(k) retirement plan with 100% match on the first 3% and 50% match on the next 2%

NCG Hospitality is proud to be an Equal Opportunity Employer.

Are you legally authorized to work in the US? *

This position may require you to work evenings, weekends, and holidays. *

Have you worked for any NCG Hospitality property previously? *

Do you have customer service experience, if yes how many years? *

Do you have Hospitality experience with Hilton hotels? *

Any false or misleading statement or material omission of information provided on this application or in the hiring process can disqualify you from consideration for employment, or, if you have been hired, can result in your termination. *

Referral code from a current employee If no code provided, add their name instead.

Why work at NCG Hospitality? Here are the top 4 reasons to work at NCG Hospitality:

Mission and Core Value: At NCG Hospitality, we strive to be the best and offer you the best career.

Rewarding opportunities for your careerwith severallocations and positions to choose from.

There is always time for fun: We celebrate our Team Members and reward their successes.

Perks: Enjoy discounted Hilton and Marriott hotel stays, a flexible work schedule, paid volunteer hours, and so much more!

“Top to bottom, the NCG Hospitality culture is one of team and team member empowerment. They empower their team members to make decisions and collectively contribute and grow the organization’s success.”

Regional General Manager

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