Hotel General Manager

LUME Consulting, LLC; Columbus (OH); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading hospitality group is seeking a seasoned Hotel General Manager to lead operations at a Hilton or Holiday Inn property in Central Ohio. The ideal candidate will have extensive experience in hotel management, focusing on operational excellence and guest satisfaction. Responsibilities include overseeing daily operations, managing budgets, and leading a high-performing team. This role offers opportunities for professional growth and benefits such as paid time off and room discounts.

Benefits

Room Discounts

Paid Time Off

Paid Sick Leave

Holiday Pay

Funeral Leave

FMLA

Qualifications

• Minimum 6 years of hotel management experience.
• At least 3 consecutive years as a General Manager at a Hilton or Holiday Inn.

Responsibilities

• Oversee all property departments and ensure quality standards.
• Hire, train, and supervise staff for performance and service quality.
• Manage hotel budget and analyze property performance.

Skills

Leadership

Communication

Financial Acumen

Tools

OnQ

Opera

M3

Choice Advantage

Job description

About the Opportunity

A privately held hospitality group is seeking a seasoned Hotel General Manager to lead operations at a branded Hilton or Holiday Inn property in Central Ohio. This role is ideal for a hands-on leader who thrives in a fast-paced environment, excels at team development, and is passionate about operational excellence and guest satisfaction. The successful candidate will have deep experience managing branded hotel operations and must have served as a General Manager at the same property for at least three consecutive years.

Key Responsibilities:

Operational Oversight

• Oversee all property departments, including front desk, housekeeping, maintenance, and food service
• Lead daily operations to ensure quality standards, cost controls, and guest satisfaction are consistently met
• Provide operational support as needed, including shift coverage and department backup

Team Leadership

• Hire, train, supervise, and hold staff accountable for performance, professionalism, and service quality
• Create a collaborative, accountable, and service-driven culture across departments

Financial Management

• Manage hotel budget, expenses, and profitability
• Analyze property performance and deliver regular reporting to corporate and ownership teams
• Identify and implement cost-effective strategies that do not compromise guest experience

Guest Satisfaction & Quality Control

• Monitor and respond to guest feedback, online reviews, and service issues
• Maintain strong guest satisfaction scores and execute service recovery initiatives
• Ensure brand compliance and high-quality standards across all touchpoints

Sales & Community Engagement

• Support local sales initiatives and outreach efforts, including relationship-building with local businesses and organizations
• Participate in revenue generation strategies, including OTA performance optimization

Maintenance & Compliance

• Ensure compliance with brand, company, and government policies
• Lead preventative maintenance efforts and protect the physical assets of the hotel
• Maintain a safe and secure environment for guests and staff

Qualifications

• Minimum of 6 years of hotel management experience
• At least 3 consecutive years as a General Manager at the same Hilton or Holiday Inn branded property (current or most recent role; this is required)
• Familiarity with branded hotel platforms and systems such as OnQ, Opera, M3, or Choice Advantage
• Proven ability to lead high-performing, cross-functional teams
• Strong financial acumen and understanding of hospitality performance metrics
• Clear, professional communication skills and a proactive leadership style
• Availability to work 5.5 days per week, including half-day Saturday
• Willingness to contribute to other departments or locations for accelerated growth within the company

Benefits

• Room Discounts: Discounted stays available to eligible employees
• Vacation: Paid time off increases with tenure (starting at 5 days after one year, up to 15 days)
• Sick Leave: 16 hours of paid sick time after one year of employment
• Holiday Pay: Time and a half for designated holidays worked
• Funeral Leave: Up to 3 paid days after 90 days of employment for the loss of an immediate family member
• FMLA: Offered in accordance with applicable federal regulations