Hotel General Manager

Crestview Management, LLC; Chicago (IL); On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dynamic General Manager to lead hotel operations in Chicago. This role requires hands-on leadership to ensure exceptional guest experiences while effectively managing day-to-day expenses and maximizing revenues. The ideal candidate will have a strong background in hotel management, particularly with renowned brands, and will be responsible for fostering a positive work environment, driving sales, and maintaining high standards of service. If you're a motivated leader ready to make an impact in the hospitality industry, this opportunity is perfect for you.

Benefits

Health Insurance

Dental Insurance

Life Insurance

401(k) with company match

Paid Time Off (PTO)

Free hotel rooms

Hotel discounts

Qualifications

• 3+ years of hotel leadership experience, preferably with major brands.
• Proven ability to manage P&L and meet budget guidelines.

Responsibilities

• Oversee hotel operations and ensure excellent guest experiences.
• Recruit and train staff while maintaining high standards.

Skills

Leadership

Problem-solving

Communication

Multitasking

Flexibility

Education

Bachelor's degree

Job description

Join our team! The General Manager is responsible for oversight of all hotel operations. Our GMs are on the front line with their associates providing hands-on leadership and ensuring memorable guest experiences. The GM actively ensures that day-to-day expenses are controlled and that measures are taken to ensure maximum revenues. The GM must drive results through effective training, coaching, leading, motivating, empowering and following through with all the associates. We believe in giving our GM the power to make things happen! All hotel operations must be executed at the highest level of professionalism and courtesy.

Job Requirements

The General Manager has the responsibility of:

• Uphold and promote the core values and culture of the Company.
• Provide consistent and professional leadership to department heads and front-line staff.
• Achieve a favorable P&L by effectively controlling expenses and maximizing revenues.
• Play an active role in hotel sales efforts.
• Adhere to all brand standards and achieve favorable Quality Assurance and Survey scores to ensure brand requirements are exceeded.
• Recruit and maintain staff for all departments of the hotel brand.
• Oversee ongoing training initiatives at the property level to ensure improved performance and employee satisfaction.
• Serve as Ambassador to the community for the hotel by actively attending and participating in community events and functions.
• Play a pivotal role in hotel sales efforts including calling on top ten accounts, meeting clients, hosting luncheons and receptions, and meeting with on-site contacts on a daily, weekly and monthly basis.
• Inspect and grade room cleanliness and work with the housekeeping manager to improve daily.
• Consistently monitor property conditions and work with the maintenance department to ensure that the property meets safety standards while providing a physically appealing appearance to our guests.
• Maintain excellent rankings on all websites and social media. Respond to reviews and comments as applicable.
• Resolve customer issues favorably to achieve guest satisfaction while protecting the company and the company's assets.
• Maintain high standards of personal appearance and grooming, including compliance with Brand dress code and wearing a name tag when working (per brand standards).
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Meet all financial review dates and corporate-directed programs in a timely fashion.
• Inspect rooms regularly (weekly at a minimum) with both the Housekeeping Manager and Property Engineer.

Position Requirements

• Bachelor's degree and/or appropriate combination of education and work experience to succeed in this demanding position.
• A minimum of 3 years' hotel leadership experience, preferably with Marriott, Hilton, or Hyatt.
• The ability to be flexible in schedule to meet the needs of the hotel, respond in emergencies, and cover any emergency staffing situations.
• Must work well in stressful high-pressure situations.
• Proven track record of favorably managing a hotel's P&L and meeting set budget guidelines.
• Excellent problem-solving skills with the ability to turn issues into opportunities.
• Leadership skills with the ability to inspire and motivate department heads and associates.
• Ability to work independently managing a property or collectively in a team on projects with other management staff.
• Must be able to multitask and effectively prioritize and complete tasks and assignments.
• Excellent verbal and written communication skills are necessary.
• The manager must display and demonstrate excellent moral character and be an example for their team.
• Must be willing to relocate.

We offer a competitive wage, Health and Dental Insurance, company paid Life Insurance, Short Term and Long-Term Disability Insurance, Vision, Critical Illness, Accidental, 401(k) and company match, Paid Time Off (PTO), free hotel rooms and hotel discounts.