Hotel General Manager

Embassy Suites by Hilton Charlotte- Airport/Billy Graham Pkwy; Charlotte (NC); On-site; USD 95,000 - 130,000; Full time

Job summary

SREE Hotels seeks an experienced General Manager for Embassy Suites by Hilton Charlotte, located in the LoSo area off Billy Graham Pkwy near CLT Airport. The GM will oversee operations, train staff, and ensure brand standards while driving profitability.

The role requires a proven leadership record in both select- and full-service hotels, with strong budgeting, F&B, HR, and safety knowledge. Competitive pay, benefits, and development opportunities are offered.

Qualifications

• 3+ years as Hotel General Manager (non-taskforce) required.
• 5+ years total experience as AGM/GM or taskforce manager.
• Experience with select-service and/or full-service hotels.
• Hilton brand experience preferred.
• Associate degree in Hospitality or related field; Bachelor’s preferred.
• Knowledge of operations including brand standards, F&B, HR, budgeting/forecasting, P&L and safety.
• Strong communication skills, both oral and written.
• Excellent organization, planning and attention to detail.
• Proven ability to recruit, motivate and train staff.
• Ability to work with ownership and adapt to changing needs.
• Proficient in Microsoft products and tools.
• Availability to cover all shifts, including weekends.

Responsibilities

• Interview, hire and train qualified staff to meet guest service standards.
• Provide vision to staff and promote brand standards.
• Schedule staff to drive guest satisfaction while maintaining profitability.
• Coach and mentor staff for high associate satisfaction.
• Process daily deposits and handle billing approvals as needed.
• Identify opportunities to drive incremental revenue during peak times.
• Conduct regular property inspections for cleanliness, maintenance and safety.
• Review audit reports and investigate abnormalities promptly.
• Give feedback in staff meetings on guest/associate scores and financial goals.
• Serve as a role model and maintain a positive work environment.
• Be flexible with hours and department coverage as schedules change.
• Adapt to changing priorities in a fast-paced environment.
• Use interpersonal skills to resolve issues with staff and guests.

Skills

GM experience

Staff leadership

Budgeting

P&L management

Brand standards

Microsoft Office

Education

Hospitality degree

Bachelor's degree preferred

Tools

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Management Embassy Suites Charlotte, Charlotte, NC, US

3 days ago Requisition ID: 7320

SREE Hotels is seeking an experienced General Manager at our Embassy Suites by Hilton Charlotte hotel, located in the LoSo neighborhood of Charlotte, off Billy Graham Pkwy and near CLT Airport. .

As a General Manager you will enjoy professional training & development, responsive corporate support, competitive pay, and an excellent benefits package that includes fully-paid health insurance after 3 years’ of service, dental, vision, paid time off, life insurance, short term disability, matching 401K, and more.

About SREE Hotels

As one of the fastest-growing property management groups in the Southeast, SREE Hotels LLC offers our associates unparalleled opportunities for advancement in the Hospitality Industry. The Company currently owns and operates 25 brand name hotels in popular markets like Charlotte, Raleigh, Durham, Columbia, Cincinnati and Myrtle Beach and we are expanding. Our portfolio includes well-respected brands like Marriott, Hilton & Hyatt. Our Corporate Office is conveniently located in the beautiful Ballantyne area of Charlotte, NC with easy access to major highways and airports making travel a breeze.

For more information, visit our website at www.sree.com

Primary Purpose

To oversee the hotel in all aspects of operations effectively, ensuring proper training of staff, compliance to brand standards, promoting high guest satisfaction, and profitability.

Responsibilities

• Interview, hire and train qualified staff members who are able to meet the highest levels of guest service requirements.
• Provide vision for the staff by promoting company and brand standards.
• Schedule staff for appropriate levels of service that drive guest satisfaction, yet maintain profitability.
• Coach and mentor staff to facilitate high associate satisfaction.
• Process daily deposits and make collection calls to customers with direct billing approval.
• Identify and take action to drive incremental revenue during high demand times through effective yield management.
• Conduct daily/weekly inspections of both properties, to ensure cleanliness, maintenance and safety issues are addressed timely and effectively.
• Review daily audit reports for accuracy and promptly investigate any irregularities.
• Provide feedback to staff during staff meetings about a) guest survey scores, b) associate survey scores, c) financial goals/budgets, and d) operational issues to facilitate associate understanding and buy-in toward areas in need of improvement.
• Serve as a role model for staff and co-workers and maintain a positive work environment where employees are encouraged to discuss matters of concern openly and honestly with any member of management.
• Demonstrate flexibility in working hours and responsibilities by showing a willingness to serve in any department or capacity as needed due to changing schedule requirements.
• Adapt to and appropriately address changing priorities in a fast paced environment.
• Use effective interpersonal skills to build rapport with staff and guests and resolve problems quickly and appropriately.

QUALIFICATIONS

• Minimum of 3 years of experience as a Hotel General Manager (non-taskforce) is required.
• Minimum of 5 years total experience as an AGM, GM or taskforce manager is required.
• Experience with select-service and/or full-service hotels is required.
• Experience with the Hilton brand, preferred.
• Associates degree in Hospitality, Business or related field; or equivalent combination of education & experience; Bachelor’s degree preferred
• Understanding of hotel operations and administration including: brand standards, food & beverage, human resources, budgeting and forecasting, P&L and safety
• Excellent oral and written communication skills
• Strong organization, planning, and attention to detail skills
• Proven ability to recruit, motivate and train staff
• Ability to take direction from and work directly with ownership
• Proficient in Microsoft products
• Must be able to work any shift, weekdays and weekends

Job Setting and Physical Demands

Employees in this position work primarily indoors. To perform the job successfully the candidate must be able to use a computer and other standard office equipment. The General Manager must be able to stand for long periods of time and quickly maneuver to any location in the hotel. Fluency in the English language and the ability to speak, hear, read, and write are required, as is the ability to work any hours/days of the week necessary to meet business requirements.

Disclaimer

This job description indicates in general the nature and levels of work, knowledge, skills, abilities and other essential functions (as covered under the Americans with Disabilities Act) expected of people assigned to this position. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. All employees may be required to perform activities outside of their normal job responsibilities from time to time as needed.

EOE - All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, disability or veteran status.