Evening Resort Manager - Luxury Guest Experience

Mii amo; Sedona (AZ); On-site; USD 90,000 - 130,000; Full time

Job summary

Enchantment Resort in Sedona, AZ seeks an experienced Resort Evening Manager to provide visible leadership during evening hours and ensure a seamless luxury guest experience. You’ll partner with department leaders to uphold Forbes Five‑Star standards and resolve guest concerns.

Minimum requirements include a college degree in hotel management or related field and 3–5 years in a senior operations role at a luxury property. Flexibility for evenings, weekends, and holidays is essential.

Qualifications

• College degree in hotel management or related field.
• 3–5 years as Director of Operations/Resort Manager or GM at a luxury resort.
• Strong organizational and communication skills.

Responsibilities

• Lead evening operations across all departments.
• Maintain Forbes Five‑Star service standards.
• Resolve guest concerns and service recovery opportunities.
• Coordinate with department managers for smooth operations.
• Prepare the Evening Manager Report and communicate priorities.

Skills

Leadership

Forbes Standards

Guest relations

Decision making

Crisis management

Education

Bachelor's degree in Hotel Management or Business Administration

Job description

Enchantment Resort in Sedona, AZ seeks an experienced Resort Evening Manager to provide visible leadership during evening hours and ensure a seamless luxury guest experience. You’ll partner with department leaders to uphold Forbes Five‑Star standards and resolve guest concerns.

Minimum requirements include a college degree in hotel management or related field and 3–5 years in a senior operations role at a luxury property. Flexibility for evenings, weekends, and holidays is essential.