Hotel Front Office Supervisor

Buffalo Lodging Associates, LLC; Canton (MA); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) Retirement Savings Plan

Paid Vacation and Sick Time

Tuition Reimbursement

Employee Discounts

Job summary

Buffalo Lodging Associates, LLC is looking for a Front Office Supervisor at their Homewood Suites by Hilton Boston/Canton. This role includes overseeing front office operations, ensuring superior guest service, and training new team members.

Ideal candidates have customer service experience in a hotel setting, knowledge of property management systems, and are flexible with scheduling. The position offers a competitive benefits package including medical insurance, 401(k) plan, and hotel discounts.

Qualifications

• Customer service experience in a hotel setting preferred.
• High School diploma or equivalent is preferred.
• Computer knowledge including property management systems, WORD, and EXCEL is strongly preferred.

Responsibilities

• Oversee guest services and front office operations.
• Assist the AGM with training new Front Office Team members.
• Handle cash, credit card information, and goods at the property.

Skills

Customer Service

Hotel Experience

Computer Knowledge

Education

High School Diploma or Equivalent

Tools

Property Management System

Microsoft Word

Microsoft Excel

Job description

Overview

Our newly renovated Homewood Suites by Hilton Boston/Canton hotel located at 50 Royall St in Canton, MA is seeking a Front Office Supervisor to join their team! The Front Office Supervisor is responsible for coordinating the front office operations of the hotel while providing support to the management team. This position requires schedule flexibility – must be able to work weekends, holidays, AM/PM and overnight shifts when needed.

Responsibilities

• Assists in overseeing guest services and front office operations; ensuring superior service is a priority.
• Foster a positive, cooperative work environment between front office staff and management.
• Cover shifts on the desk.
• Assist the AGM with training new Front Office Team members.
• Front Desk Duties:
  • Greeting guests, complete the check‑in/check‑out procedure through the Property management system while obtaining and storing pertinent information.
  • Taking reservations from incoming callers, input all information into the hotel management system. Updates and cancels reservations in the system as requested by the guest.
  • Handles cash, credit card information and goods at the property.
  • Identifying the needs of each guest and provides relevant information regarding the hotel services and amenities, to create an accommodating environment for all. Respond to all guest requests in a timely manner.
• Typical Schedule: Morning Shifts: 7 AM – 3 PM, Evening Shifts: 3 PM – 11 PM, Weekend Availability needed.

What You Bring

• Customer Service experience, in a hotel setting preferred.
• Marriott experience is a plus.
• High School diploma or equivalent is preferred.
• Computer knowledge including intranet, Property management system, WORD, and EXCEL is strongly preferred.
• Must have valid driver’s license, and acceptable driving history subject to company approval.

What We Offer You

• Paid Weekly (Every Friday!)
• Medical, Dental & Vision Insurance
• Competitive 401(k) Retirement Savings Plan with Generous Employer Match
• Paid Vacation and Sick Time
• Paid Holidays
• Tuition Reimbursement
• Flexible Spending Account
• Company Paid Life Insurance
• Company Paid Short-Term Disability Insurance
• Long-Term Disability Insurance
• Employee Assistance Program
• Hotel Discounts – for You, Your Friends and Family
• Wellness Programs
• Monthly Employee Appreciation Activities & Events
• Learning and Development Opportunities
• Employee Referral Program

Buffalo Lodging Associates

Buffalo Lodging Associates, a hotel management company based out of Canton, MA has put an emphasis on true hospitality since being founded in 1996. While building an extensive portfolio of 50 hotels, we’ve partnered with the most respected hotel brands in the business including Marriott International, Hilton Worldwide, InterContinental Hotels Group, and Choice Hotel International hotels. Buffalo Lodging Associates is a community of welcoming, committed, and passionate associates driven to provide a best‑in‑class hospitality experience and operational excellence.

Equal Employment Opportunity

Buffalo Lodging Associates provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.