Room Attendant

Wind Creek Chicago Southland; East Hazel Crest (IL); On-site; USD 2,066,400 - 2,892,960; Full time

Benefits offered by this job

Group medical

Dental insurance

Vision insurance

Life insurance

Flexible Spending Account (FSA)

Employee Assistance Program (EAP)

Paid time off

401K with matching

Shift differential

Discretionary quarterly bonuses

Job summary

Wind Creek Chicago Southland is seeking a Hotel Housekeeping Room Attendant to prepare guestrooms to high standards of cleanliness and comfort, following company specifications. You will greet guests, service rooms, stock supplies, and support a safe, organized workplace.

The role requires physical stamina, the ability to lift up to 50 lbs, and availability for nights, weekends, and holidays as needed. Prior hotel experience is preferred, with a commitment to guest satisfaction and teamwork.

Qualifications

• High School diploma or GED or currently enrolled and complete GED within six months.
• Must be nineteen years of age or older.
• Six months experience as a room attendant in hotel/resort preferred.
• Able to lift and carry up to 50 lbs and stand for long shifts.

Responsibilities

• Projects a positive image and greets all guests.
• Cleans up to 15 room credits per shift and restocks amenities.
• Restocks supplies in housekeeping carts and handles linen items.
• Disseminates information to guests and performs routine maintenance on equipment.
• Performs turndown service on 2nd shift and adheres to safety rules.
• Maintains storage areas and works in a fast-paced environment.

Skills

Verbal communication

Guest service

Mobility/physical stamina

Lifting up to 50 lbs

Teamwork

Education

High School diploma or GED

Job description

Description

Job Overview

The Hotel Housekeeping Room Attendant play a critical role in the overall guest experience by preparing guestrooms that are clean, comfortable, well maintained and serviced according to company specifications.

Purpose

Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.

Value System

Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all.

Duties And Responsibilities

• Projects a positive image
• Greets all guests
• Cleans up to 15 room credits per shift
• Re-stocks guestroom amenities
• Re-stocks supplies in housekeeping carts
• Segregates dirty or damaged linen and terry items
• Recovers lost-and-found items
• Disseminates information to guests regarding the property, hotel, promotions, etc.
• Performs turndown service (2nd shift)
• Performs routine maintenance on vacuum cleaner
• Keeps storage areas and carts clean and orderly
• Works safe by observing safety rules and wears proper equipment
• Other duties & responsibilities as assigned

Job Requirements (Please Ensure You Meet The Listed Requirements Prior To Applying)

• High School diploma or GED required or currently enrolled and successfully complete a GED program within six (6) months from start date as a condition of continued employment
• Must be nineteen (19) years of age or older
• Good verbal communication skills required (skills test will be administered)- required
• Six (6) month’s experience as a room attendant in a hotel/resort- preferred
• Must be able to lift and carry up to fifty (50) lbs
• Ability to work in areas containing dust or on high floor; occasionally kneels, climbs, and crawls to work in difficult positions
• Must successfully pass job interview, including a guest service audition
• Must be able to stand and walk for entire shift
• Must be able to work effectively in a fast paced, high volume environment
• Must be able to operate standard office equipment – phones, computers, etc.
• Must be in good physical condition and able to pass a physical fitness test if administered
• Willing and able to work odd or irregular hours including nights, weekends, and holidays
• Willing to travel and participate in training as recommended or required
• Must have an Occupational License (or the ability to obtain and maintain a license) pursuant to the Illinois Gaming Act and remain in good standing with the Illinois Gaming Board as a requirement for this position

Base Pay

• Pay range - $15.00 - $20.63 (The base pay will depend factors such as experience level and skillset.)
• Voluntary full-time benefit offerings include the following - group medical, dental, vision, and life insurance as well as access to a flexible spending account (FSA) option. We also offer Employee Assistant Program (EAP), paid time off, 401K with matching, shift differential, and discretionary quarterly bonuses.

Source: Hospitality Online