Hotel Front Desk Supervisor / Guest Service Supervisor

Raymond Management Company; Fort Worth (TX); On-site; Full time

Job summary

An established industry player in hospitality is seeking a passionate Guest Service Supervisor to lead a dedicated front desk team. This role involves overseeing daily operations, ensuring exceptional guest experiences, and fostering a supportive team culture. Ideal candidates will have strong leadership and communication skills, with a commitment to outstanding customer service. Join a company that values diversity and empowers its employees while offering opportunities for growth and recognition. If you thrive in a dynamic environment and are eager to make a difference, this is the perfect opportunity for you.

Benefits

Paid vacation, sick, bereavement, & jury duty

Holidays paid at time & ½ when worked

Travel with hotel room discounts

Teammate referral bonuses

Paid time off to volunteer in your community

Employee Assistance Program with mental health resources

Affordable health, dental, & vision plans

401(k) retirement plans with company contribution

Qualifications

• Strong leadership and organizational skills with hospitality experience.
• Excellent communication and problem-solving abilities.

Responsibilities

• Supervise daily front desk operations including check-ins and guest inquiries.
• Lead and train front desk staff to enhance guest service.

Skills

Leadership Skills

Organizational Skills

Communication Skills

Problem-Solving Skills

Customer Service Skills

Education

Experience in Guest Services or Hospitality Management

Job description

Hotel Front Desk Supervisor / Guest Service Supervisor

Job Category: Front Desk

Requisition Number: HOTEL004626

Posted: April 7, 2025

Employment Type: Full-Time

Location: Homewood Suites – Ft. Worth / Medical Center
2200 Charlie Lane
Fort Worth, TX 76104, USA

Description

Position: Guest Service Supervisor
Starting Salary Range: $18.00-$19.00/hour or more based on experience.
Wage Increases: New hires can earn wage increases at 30, 60, 90 days & 6 months.
Application Deadline: April 25, 2025

Are you passionate about hospitality and enjoy leading a team to provide excellent guest service? Do you have strong organizational and communication skills, and the ability to manage front desk operations? We’re looking for a Guest Service Supervisor to oversee the guest experience, ensuring smooth operations, and providing leadership to the front desk team.

We Offer:

• Team Culture: We work as a team and take pride in supporting each other every day
• Training and Growth: We provide on-the-job training and support career growth within the company
• Employee Recognition: We celebrate achievements and recognize the hard work of our team members

Benefits for all Teammates:

• Paid vacation, sick, bereavement, & jury duty
• Holidays paid at time & ½ when worked
• Travel with hotel room discounts
• Teammate referral bonuses
• Paid time off to volunteer in your community
• Employee Assistance Program with mental health resources

Additional Benefits for Full-Time Teammates:

• Affordable health, dental, & vision plans for you and your family
• Low-cost accident, critical illness, & hospital coverage
• Flexible spending plans options
• 401(k) retirement plans with company contribution

What You’ll Do:

• Supervise daily operations at the front desk, including check-ins, check-outs, and guest inquiries.
• Lead and train front desk staff, providing guidance on guest service, conflict resolution, and team collaboration.
• Collaborate with other departments, such as housekeeping and maintenance, to ensure seamless guest experiences.
• Address guest concerns and resolve any issues promptly and professionally.
• Monitor guest satisfaction and ensure all team members are aligned with hotel service standards.

We’re Looking For:

• Strong leadership and organizational skills, with experience in guest services or hospitality management.
• Excellent communication and problem-solving skills.
• A passion for providing outstanding customer service and creating memorable guest experiences.
• Previous supervisory experience in hospitality is preferred, but we’re happy to train the right candidate!

Apply Today!

At Raymond Management, we prioritize a team-centered culture where every member is valued, supported, and empowered to create high-quality experiences for both teammates and guests. If you're ready to be part of a team that cares for its people, apply today! We manage an award-winning portfolio of Hilton and Marriott hotels across the U.S. and look forward to welcoming you.

At Raymond Management Company, respect is the foundation of our culture. We treat everyone equally, embrace diversity, and value each person’s perspective and wellbeing.