Customer Service Supervisor

Payless Power; Fort Worth (TX); On-site; Full time

Job summary

A leading company in Texas is seeking a Customer Service Supervisor to lead and develop a team of representatives. The ideal candidate will thrive in a fast-paced environment, ensuring excellent customer service while fostering a positive work culture. Responsibilities include coaching, managing escalations, and monitoring performance. The role offers competitive pay and numerous benefits, including health insurance and retirement plans.

Benefits

401(k) with Employer Matching

Profit Sharing & Bonus Potential

Employer Contribution to HSA Account

Paid Time Off

Short-term & Long-term disability

Qualifications

• Minimum of 2 years experience in call center or account resolution.
• Fluent in English; bilingual in Spanish is a plus.

Responsibilities

• Supervise and lead a team, manage escalation calls.
• Provide feedback through monthly one-on-ones.
• Assist employees with account and system issues.

Skills

Leadership

Communication

Problem-Solving

Education

High School Diploma

Degree

Tools

Microsoft Office

Job description

Position: Customer Service Supervisor
Company: Payless Power
Location: Fort Worth, TX 76118 (In-office)
Shift: 9 AM – 5 PM, Monday – Friday
Pay: $22.00 per hour

Job Description:

Are you a natural leader who’s organized, proactive, and thrives in a fast-paced setting? Do you love helping people grow and seeing your team succeed? Then you might be exactly who we’re looking for.

In this role, you’ll coach, motivate, and support a team of representatives while creating a positive, high-performing work environment. You’ll handle daily team check-ins, give constructive feedback, and ensure our customers always receive the best service possible.

Our Mission: We are a community of talented, bold, and creative people dedicated to simple, affordable electricity for all.
Our Values: Caring, Integrity, Ownership, Fun, & Innovation

What You’ll Do:

1. Supervise & Lead: Guide the team, manage escalation calls, and work within the Smart Grid System.
2. Coach & Develop: Provide feedback through monthly one-on-ones, weekly quality assurance reviews, track performance trends, and address any issues.
3. Monitor & Evaluate: Suggest process improvements, manage team availability, and address excessive use of unavailable codes with representatives, keeping managers informed for potential disciplinary actions.
4. Support & Troubleshoot: Assist employees with account and system issues. Ensure representatives understand all new and existing processes.

Qualifications:

1. Minimum of 2 years experience in an inbound/outbound call center or account resolution; supervisory or team lead experience preferred.
2. Fluent in English; bilingual in English and Spanish is a plus.
3. Proficient with computers: navigate multiple systems, internet, and Microsoft Office (Word & Excel).
4. Ability to maintain confidentiality.
5. Effective communication skills.
6. Problem-solving skills to resolve practical issues with limited standardization.
7. High school diploma required; degree preferred.

What We Offer:

1. Benefits: Competitive pay, up to 10% annual bonus, health insurance, retirement plans, paid time off.
2. Training & Growth: Opportunities for extensive training and advancement.
3. Work Environment: Fun, innovative, and supportive team-oriented workplace.

Payless Power is an Equal Opportunity Employer. We encourage applications from all qualified individuals.

Join Our Team

Click "APPLY NOW" to complete a quick 2-question survey, then attach your resume. Your information is kept confidential; we do not sell or share it.

Benefits & Perks for Full-Time Employees

• 401(k) with Employer Matching
• Profit Sharing & Bonus Potential
• Employer Contribution to HSA Account
• Paid Time Off
• Short-term & Long-term disability
• ...and more!

Equal Opportunity Statement

Our company fully subscribes to Equal Employment Opportunity principles. We provide employment, benefits, and opportunities based on qualifications, without regard to race, color, religion, national origin, age, sex, veteran status, genetic information, disability, or other protected categories. We comply with the Americans with Disabilities Act and applicable laws, providing reasonable accommodations upon request. This application is valid only for the specific position and open period.

About Payless Power

Payless Power aims to be your Texas electric provider, offering savings on electricity across Texas in both traditional and prepaid plans. We partner with utilities like Oncor, CenterPoint Energy, AEP Central, and AEP North to serve over 400 communities. Our goal is to provide excellent service and value to our customers.