Hotel Front Desk Supervisor

Yavapai Lodge; Arizona; On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with company match

Paid vacation days and holidays

Paid parental bonding leave

Tuition or professional certification

Weekly pay

50% off food in our restaurant, tavern

20% off retail and grocery items

Training and internal mobility/growth

Job summary

Delaware North Parks and Resorts is seeking a full-time Hotel Front Desk Supervisor at Yavapai Hotel in Grand Canyon, Arizona. You will supervise front desk operations and ensure exceptional guest service, while coordinating with housekeeping and management to maintain standards.

The role offers benefits and opportunities for growth, with a focus on teamwork and a dynamic hospitality environment at the Grand Canyon National Park.

Qualifications

• Minimum 2 years of hospitality front desk experience.
• Previous supervisory experience preferred.
• MS Office proficiency; some PMS experience.
• English fluency in spoken and written form.
• No college degree required.

Responsibilities

• Train and supervise the front desk team to ensure adherence to standards and deadlines.
• Provide guidance on handling difficult problems and guest escalations.
• Implement policies and service standards with management.
• Prepare and issue work schedules and assignments for front desk staff.
• Coordinate with housekeeping department.

Skills

Hospitality experience

Front desk experience

Supervisory experience

MS Office

PMS experience

English fluency

No college degree

Tools

MS Office

Property management systems

Job description

The opportunity

Delaware North Parks and Resorts is seeking afull-time Hotel Front Desk Supervisor to join our team at Yavapai Hotel in Grand Canyon, Arizona. As Front Desk Supervisor, you will be responsible for supervising front desk operations and providing exceptional service to our guests.

If you’re looking for an opportunity to grow your career with a leading hospitality company and make connections with team members and guests from all over the world,

Pay

$18.00 – $18.00 / hour

Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.

What we offer

• Health, dental, and vision insurance*
• 401 (k) with company match*
• Paid vacation days and holidays*
• Paid parental bonding leave*
• Tuition or professional certification reimbursement*
• Weekly pay
• 50% off food in our restaurant, tavern, coffee shop, and deli
• 20% off retail and grocery items
• Training and development with opportunities for internal mobility and growth, including the chance to work at our other locations nationwide

*Available for full-time, year-round team members

Life at the Grand Canyon

Every day can be an adventure when you live and work at Grand Canyon National Park. Join our global team helping guests enjoy this natural wonder. Whether you want to work for a season or make the Grand Canyon your home, we have opportunities for anyone wanting to live and work in a National Park!

• Variety of low-cost housing available for $50 – $75/ week, including wi-fi, satellite TV, and all utilities
• Free laundry facilities
• Healthy work-life balance
• Community recreation center with a gym and monthly outings
• Tons of activities with the South Rim of the Canyon only minutes away, including camping, hiking, river rafting, stargazing, and museums
• Weekly trips and outings

What will you do?

• Train and supervise the front desk team members to ensure adherence to quality standards, deadlines, and proper procedures; evaluate team member job performance and recommend appropriate rewards or corrective actions
• Provide team members with guidance on handling difficult problems or in resolving escalated guest complaints
• Implement policies, procedures, and service standards in conjunction with management
• Prepare and issue work schedules, deadlines, and duty assignments for office or administrative team members
• Coordinate with housekeeping department

More about you

• At least 2 years’ experience in hospitality, front desk experience is preferred
• Prior supervisory experience preferred
• Computer literate in MS Office programs; some experience with property management systems preferred
• Must be fluent in English language both spoken and written
• No college degree required

Shift details

Evenings
Days
Weekends
M-F
8hr shift
OT as needed
Split shift
Holidays

Source: Hospitality Online