Front Desk Supervisor - Guest Experience Lead

Yavapai Lodge; Arizona; On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with company match

Paid vacation days and holidays

Paid parental bonding leave

Tuition or professional certification

Weekly pay

50% off food in our restaurant, tavern

20% off retail and grocery items

Training and internal mobility/growth

Job summary

Delaware North Parks and Resorts is seeking a full-time Hotel Front Desk Supervisor at Yavapai Hotel in Grand Canyon, Arizona. You will supervise front desk operations and ensure exceptional guest service, while coordinating with housekeeping and management to maintain standards.

The role offers benefits and opportunities for growth, with a focus on teamwork and a dynamic hospitality environment at the Grand Canyon National Park.

Qualifications

• Minimum 2 years of hospitality front desk experience.
• Previous supervisory experience preferred.
• MS Office proficiency; some PMS experience.
• English fluency in spoken and written form.
• No college degree required.

Responsibilities

• Train and supervise the front desk team to ensure adherence to standards and deadlines.
• Provide guidance on handling difficult problems and guest escalations.
• Implement policies and service standards with management.
• Prepare and issue work schedules and assignments for front desk staff.
• Coordinate with housekeeping department.

Skills

Hospitality experience

Front desk experience

Supervisory experience

MS Office

PMS experience

English fluency

No college degree

Tools

MS Office

Property management systems

Job description

Delaware North Parks and Resorts is seeking a full-time Hotel Front Desk Supervisor at Yavapai Hotel in Grand Canyon, Arizona. You will supervise front desk operations and ensure exceptional guest service, while coordinating with housekeeping and management to maintain standards.

The role offers benefits and opportunities for growth, with a focus on teamwork and a dynamic hospitality environment at the Grand Canyon National Park.