Grand Canyon Front Desk Supervisor — Lead Guest Services

Delaware North; Grand Canyon Village (AZ); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Year-round Roles

Health Insurance

Dental Insurance

Vision Insurance

401(k) Match

Vacation & Holidays

Parental Leave

Tuition Reimbursement

Weekly Pay

Food Discount

Retail Discount

Training & Growth

Job summary

Delaware North at Yavapai Hotel in Grand Canyon, AZ is hiring a full-time Hotel Front Desk Supervisor to oversee front desk operations and provide exceptional guest service. You will train and supervise the front desk team, handle guest escalations, and coordinate with housekeeping to ensure smooth daily operations.

We offer hourly pay of $18.00, comprehensive benefits, weekly pay, and opportunities for growth across our nationwide locations.

Qualifications

• 2+ years hospitality front desk experience
• Prior supervisory experience preferred
• MS Office proficiency; some experience with property management systems
• Fluent in English, spoken and written

Responsibilities

• Train and supervise the front desk team to ensure quality standards and procedures; evaluate performance and rewards or corrective actions
• Provide guidance on handling difficult problems or escalated guest complaints
• Implement policies, procedures, and service standards in conjunction with management
• Prepare and issue work schedules and assignments for office/administrative staff
• Coordinate with housekeeping department

Skills

Team supervision

Customer service

MS Office

Property management systems

Fluent English

Front desk operations

Tools

Property management systems

Job description

Delaware North at Yavapai Hotel in Grand Canyon, AZ is hiring a full-time Hotel Front Desk Supervisor to oversee front desk operations and provide exceptional guest service. You will train and supervise the front desk team, handle guest escalations, and coordinate with housekeeping to ensure smooth daily operations.

We offer hourly pay of $18.00, comprehensive benefits, weekly pay, and opportunities for growth across our nationwide locations.