Grand Canyon Hotel Front Desk Supervisor-Growth & Benefits

Delaware North Co; Arizona; On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with company match

Paid vacation days and holidays

Paid parental bonding leave

Tuition or professional certification

Weekly pay

50% off food in our restaurant, tavern

20% off retail and grocery items

Training and development with growth,–

Job summary

Delaware North Parks and Resorts is hiring a full-time Hotel Front Desk Supervisor for Yavapai Hotel at Grand Canyon, Arizona. You'll oversee front desk operations and ensure guest satisfaction, training staff, and coordinating with housekeeping to uphold service standards.

We offer comprehensive benefits and opportunities for growth across nationwide locations. Qualified candidates have at least 2 years in hospitality, front desk experience, and strong English communication skills.

Qualifications

• At least 2 years' experience in hospitality; front desk experience preferred.
• Prior supervisory experience preferred.
• MS Office proficiency; some experience with property management systems.
• Must be fluent in English (spoken and written).
• No college degree required.

Responsibilities

• Train and supervise front desk staff to meet quality standards and deadlines; evaluate performance and actions.
• Provide guidance on handling difficult problems or resolving escalated guest complaints.
• Implement policies, procedures, and service standards with management.
• Prepare and issue work schedules and assignments for office/administrative staff.
• Coordinate with housekeeping department.

Skills

Front desk experience

Supervisory experience

MS Office proficiency

Fluent English

Tools

Property management system(s)

Job description

Delaware North Parks and Resorts is hiring a full-time Hotel Front Desk Supervisor for Yavapai Hotel at Grand Canyon, Arizona. You'll oversee front desk operations and ensure guest satisfaction, training staff, and coordinating with housekeeping to uphold service standards.

We offer comprehensive benefits and opportunities for growth across nationwide locations. Qualified candidates have at least 2 years in hospitality, front desk experience, and strong English communication skills.