Hotel Front Desk & Reservations Specialist

Jackpot-Junction-Casino-Hotel; Flasher (ND); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Uniform provided

Job summary

Jackpot Junction Casino Hotel is seeking a friendly front desk agent to assist guests with reservations, check-in and information about local area.

You will handle walk-ins and calls, sell rooms, maintain accurate records, process payments, and support housekeeping with room status. The role requires excellent communication, solid computer skills, and a professional, courteous demeanor in a fast-paced hospitality environment.

Qualifications

• Experience in hospitality is preferred.
• Telemarketing, customer service and/or PBX experience is helpful.

Responsibilities

• Assist guests with reservations and room assignments.
• Sell rooms to walk-in guests and handle reservation requests by phone or letter.
• Enter and update reservations in the computer system and post charges to guest accounts.
• Process payments and balance cash drawers at shift end.
• Inform housekeeping of room status and coordinates.
• Maintain front office area and daily logs.
• Adhere to hotel security policies and safety procedures.

Skills

Excellent communication

Customer service

Computer skills

Telephone etiquette

Local area knowledge

Multi-tasking

PBX experience

Uniform policy

Tools

PBX system

Job description

Jackpot Junction Casino Hotel is seeking a friendly front desk agent to assist guests with reservations, check-in and information about local area.

You will handle walk-ins and calls, sell rooms, maintain accurate records, process payments, and support housekeeping with room status. The role requires excellent communication, solid computer skills, and a professional, courteous demeanor in a fast-paced hospitality environment.