Hotel Front Desk Receptionist

Quality inn elliotts; Fayetteville (WV); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading hotel in Fayetteville seeks a front desk agent to provide exceptional guest service. You'll manage guest check-ins and check-outs, handle bookings, and ensure guests have everything they need for a pleasant stay. Join a dynamic team with growth opportunities and flexible hours!

Qualifications

• Minimum one year of hospitality experience preferred.
• Exhibits working knowledge of Microsoft Office.
• Responsible for managing guest account information.

Responsibilities

• Welcome guests and manage their account information.
• Bookkeeping to maintain accurate guest records.
• Assist housekeeping to ensure rooms are ready.

Skills

Customer service

Time management

Organizational skills

Interpersonal skills

Education

High school graduate or GED

Tools

Microsoft Office

Reservation management systems

Job description

Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today! Responsibilities: • Bookkeeping: keep accurate records of all hotel guest account information • Work with the housekeeping staff to ensure rooms are ready for new guests • Mitigate customer complaints as needed • Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information • Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests Qualifications: • Comfortable taking telephone calls and mitigating stressful situations • Excellent time management skills, organizational skills, customer service skills, and interpersonal skills • At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred • High school graduate, GED recipient, or equivalent • Exhibits working knowledge of Microsoft Office and reservation management systems Compensation: $11 - $13 hourly

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