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Front Office Manager

University of Arkansas

Fayetteville (AR)

On-site

USD 40,000

Full time

Yesterday

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Job summary

The University of Arkansas is seeking a Front Office Manager to oversee front office operations, manage staff, and ensure efficient departmental processes. This role requires strong leadership, organizational skills, and the ability to handle sensitive information. The candidate should have a degree in a relevant field and significant experience in program administration.

Benefits

Health insurance contributions

Dental and life insurance

Tuition waivers for employees

12 official holidays

Immediate leave accrual

Retirement plan with contributions

Qualifications

Minimum qualifications include a bachelor’s degree and two years of related experience.
Preferred qualifications include supervisory experience and customer service skills.
Knowledge of Microsoft Office and office equipment is essential.

Responsibilities

Manage front office operations and supervise staff.
Oversee departmental financial transactions and maintain electronic records.
Ensure confidentiality of sensitive data and manage departmental emails.

Skills

Microsoft Office 365

Customer Service

Interpersonal Skills

Communication

Critical Thinking

Organizational Skills

Discretion

Education

Bachelor's degree in sociology, public administration, management, or a related field

Tools

Fax

Printer

Multi-line phone

time left to apply End Date: July 5, 2025 (11 days left to apply)

job requisition id R0073082

Current University of Arkansas System employees, including student employees and graduate assistants, need to log in to Workday via MyApps.Microsoft.com , then access Find Jobs from the Workday search bar to view and apply for open positions. Students at University of Arkansas System two-year institutions will also view open positions and apply within Workday by searching for “Find Jobs for Students”.

All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated).

Closing Date:

07/05/2025

If you close the browser or exit your application prior to submitting, the application process will be saved as a draft. You will be able to access and complete the application through “My Draft Applications” located on your Candidate Home page.

Closing Date:

07/05/2025

Type of Position:

Administrative Operations and Support

Workstudy Position:

Job Type:

Regular

Work Shift:

Day Shift (United States of America)

Sponsorship Available:

Institution Name:

University of Arkansas, Fayetteville

Founded in 1871, the University of Arkansas is a land grant institution, classified by the Carnegie Foundation among the nation’s top 2 percent of universities with the highest level of research activity. The University of Arkansas works to advance the state and build a better world through education, research, and outreach by providing transformational opportunities and skills, fostering a welcoming climate, and nurturing creativity, discovery, and the spread of new ideas and innovations.

The University of Arkansas campus is located in Fayetteville, a welcoming community ranked as one of the best places to live in the U.S. The growing region surrounding Fayetteville is home to numerous Fortune 500 companies and one of the nation’s strongest economies. Northwest Arkansas is also quickly gaining a national reputation for its focus on the arts and overall quality of life.

As an employer, the University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance. The benefits package includes university contributions to health, dental, life and disability insurance, tuition waivers for employees and their families, 12 official holidays, immediate leave accrual, and a choice of retirement programs with university contributions ranging from 5 to 10% of employee salary.

Below you will find the details for the position including any supplementary documentation and questions, you should review before applying for the opening.

If you have a disability and need assistance with the hiring process, please submit a request via the Disability Accommodations | OEOC | University of Arkansas (uark.edu) : Request an Accommodation. Applicants are required to submit a request for each position of which they have applied.

For general application assistance or if you have questions about a job posting, please contact Human Resources at 479.575.5351.

Department:

Admin Services

Department's Website:

https://cea.uark.edu/

Summary of Job Duties:

The Front Office Manager will manage the front office environment and will hire, supervise, train and evaluate the front office staff. The Front Office Manager will also oversee the sending of Accommodation Letters, the in-processing of applications for service and the scheduling of appointments, ordering of office supplies and catering, and the scheduling of meeting rooms. The Front Office Manager will supervise departmental financial transactions and actions, and maintain electronic records and databases related to departmental programs as well as review and route departmental emails to the appropriate party. This position requires that records, requests, and communication be kept confidential, and that data be compiled as requested.

Regular, reliable, and non-disruptive attendance is an essential job duty, as are critical thinking skills and the ability to create and maintain collegial, harmonious working relationships with others.

Qualifications:

Minimum Qualifications:

The formal education equivalent of a bachelor's degree with a major in sociology, public administration, management , or a related field
At least two years of experience in program administration or a related area

Applicable equivalencies may be considered for the above qualifications.

Preferred Qualifications:

Two or more years of supervisory experience
Two or more years of c ustomer service experience
Two years of experience working with individuals with disabilities

Knowledge, Skills, & Abilities (KSAs):

Knowledge of Microsoft Office 365 including Word, Excel, PowerPoint, Outlook, and Teams
Skill and ability to operate standard office equipment such as PC, fax, copier, printers and multi-line phone
Outstanding written and verbal communication skills
Exceptional interpersonal skills
Excellent customer service skills
Detail oriented, organized, reliable, and flexible with broad technical skills
Ability to multi-task in a high traffic area with constant interruptions, and ability to think critically and logically to solve problems as they arise.
Ability to work as a team or independently using discretion while making sound decisions on a regular basis
Proactive ability to manage constantly shifting priorities, deadlines, and demanding schedules
Ability to maintain a high degree of discretion needed due to the volume of sensitive and confidential issues
Ability to work well with a diverse population
Ability to be dependable and punctual
Ability to deliver and receive critique and feedback positively

Additional Information:

Salary Information:

$39,930 (Commensurate with education and experience)

Required Documents to Apply:

Cover Letter/Letter of Application, List of three Professional References (name, email, business title), Resume

Optional Documents:

Proof of Veteran Status

Recruitment Contact Information:

Elaine Belcher
Associate Director of Administrative Services
ebelche@uark.edu

All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS

Please do not send to listed recruitment contact.

Special Instructions to Applicants:

Pre-employment Screening Requirements:

Criminal Background Check, Sex Offender Registry

The University of Arkansas is committed to providing a safe campus community. We conduct background checks for applicants being considered for employment. Background checks include a criminal background check and a sex offender registry check. For certain positions, there may also be a financial (credit) background check, a Motor Vehicle Registry (MVR) check, and/or drug screening. Required checks are identified in the position listing. A criminal conviction or arrest pending adjudication or adverse financial history information alone shall not disqualify an applicant in the absence of a relationship to the requirements of the position. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

The University of Arkansas seeks to attract, develop and retain high quality faculty, staff and administrators that consistently display practices and behaviors to advance a culture that embeds equal opportunity, educational excellence and unparalleled access for all.

The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual orientation, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University’s Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All Application information is subject to public disclosure under the Arkansas Freedom of Information Act.

Constant Physical Activity:

N/A

Frequent Physical Activity:

Talking

Occasional Physical Activity:

N/A

Benefits Eligible:

Yes

About the University of Arkansas

Founded in 1871, the University of Arkansas is a land grant institution, classified by the Carnegie Foundation among the nation’s top 2 percent of universities with the highest level of research activity. The University of Arkansas works to advance Arkansas and build a better world through education, research and outreach by providing transformational opportunities and skills, promoting an inclusive and diverse culture and climate, and nurturing creativity, discovery and the spread of new ideas and innovations.

The University of Arkansas campus is located in Fayetteville, a welcoming community ranked as one of the best places to live in the U.S. The growing region surrounding Fayetteville is home to numerous Fortune 500 companies and one of the nation’s strongest economies. Northwest Arkansas is also quickly gaining a national reputation for its focus on the arts and overall quality of life.

As an employer, the University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance. The benefits package includes university contributions to health, dental, life and disability insurance, tuition waivers for employees and their families, 12 official holidays, immediate leave accrual, and a choice of retirement programs with university contributions ranging from 5 to 10% of employee salary.

Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act)

The Student Right to Know and Campus Security Act was passed in 1990 and was amended in 1998 to form the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act. This law requires that certain institutions of higher education distribute to all current students and employees a copy of the required report, and to all prospective students and employees a summary of what is contained in the yearly report. The report is available on the Internet and may be downloaded and printed with Adobe Reader 5.0 or higher software.

The software is free and may be downloaded from http://get.adobe.com/reader/

For prospective students and employees and all others who would like to obtain a copy of the yearly report but cannot print it from the Internet, a paper copy may be obtained by contacting the University of Arkansas Office of Admissions, Department of Human Resources or University Police.