Hotel Front Desk Night Auditor

Hampton Inn and Suites Baltimore Inner Harbor; Baltimore (MD); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a dynamic hospitality team as a Night Auditor at a prominent hotel in Baltimore. This role is perfect for individuals who thrive in customer service and have a knack for numbers. You will be responsible for reconciling financial transactions, preparing reports, and ensuring guests have a memorable experience during their stay. The position requires flexibility for overnight shifts and offers a supportive environment with training and tools to elevate your career. If you're passionate about hospitality and enjoy working with people, this is the opportunity for you!

Qualifications

• Flexible hours required for overnight shifts.
• Strong communication and customer service skills are essential.

Responsibilities

• Reconcile credit card transactions and prepare final bills.
• Provide exceptional service to hotel guests during their stay.

Skills

Customer Service

Communication Skills

Bookkeeping

Accounting Software

Reservation Software

Education

High School Diploma

Some College

Tools

Accounting Software

Reservation Software

Job description

Are you a genuine people person who excels with numbers and has a passion for providing excellent customer service? Our property is seeking a night auditor to join our growing group of hospitality professionals. We provide the training, tools, and the team to help bring your career to the next level. If this sounds like an opportunity you’ll love, please start your application today!

Responsibilities:

1. Reconcile all credit card transactions, financial records, occupancy percentages, room charges, final bill preparation, and cash drawer activity after a thorough audit process.
2. Complete additional bookkeeping, administrative, and accounting procedures as requested.
3. Produce and distribute daily, weekly, and monthly reports to hotel management, department heads, and general manager.
4. Provide exceptional service to all hotel guests during their stay.
5. Execute front desk clerk duties as required, such as processing reservations and check-ins, delegating housekeeping, security, and service requests, responding to guest inquiries, and resolving guest complaints as needed.

Qualifications:

1. Overnight shift; requires flexible hours.
2. Great communication and excellent customer service skills are required.
3. Diploma or equivalent from high school is required; some college is desired.
4. Experience in the hospitality industry or guest services is preferred, but not required.
5. Must be computer proficient; experience with accounting or reservation software is a bonus.

Compensation:

$16 - $18 hourly