Hotel Front Desk Manager

Candlewood Suites Billings; Billings (MT); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Competitive wages for all positions

Paid time off

Employee discounts at all IHG hotels

Job summary

Candlewood Suites Billings West is seeking a hotel front desk manager to lead our team and manage the reception area. You will supervise front office staff, ensure policy adherence, and deliver exemplary guest services. Strong leadership and customer service are essential to create a welcoming stay.

This role requires hospitality industry experience and a positive attitude. Competitive wages and benefits are offered to support a motivated team in Billings, MT.

Qualifications

• At least 2 years in front office management or front desk roles.
• Proficient bookkeeping including Microsoft Word and Excel.
• Hospitality experience of at least 1 year is required.
• High school diploma or GED required.

Responsibilities

• Lead operations at the front desk and ensure guests have an exceptional stay.
• Generate occupancy reports and compile financial information for the general manager.
• Communicate with guests in person and by phone; answer questions and handle complaints.
• Adhere to the front desk budget and place orders for office supplies as needed.
• Hire, train, and supervise front desk staff, including concierge and front desk agents, ensuring excellent guest service and policy adherence.

Skills

Management skills

Communication

Multitasking

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

About this position

Are you looking for a rewarding leadership opportunity and have previous experience as a front desk agent? We’re hiring a hotel front desk manager to lead our already fantastic team. You’ll be responsible for managing the reception area, supervising front office staff, enforcing hotel policies, and ensuring guest services are exemplary. Applicants should have experience in the hospitality industry, demonstrate a commitment to customer service, and come to work with a positive attitude. If you have management skills and enjoy providing excellent customer service,

Compensation

$16 - $19 hourly

Responsibilities

• Lead operations at the front desk and make sure guests have an exceptional stay
• Generate occupancy reports and compile financial information for the general manager
• Communicate with hotel guests face-to-face and over the phone, ensure all their questions are answered satisfactorily, and handle any complaints
• Make sure to adhere to the front desk budget and put in orders for office supplies as needed
• Hire, train, and supervise front desk staff, including concierge, front desk agents, and ensure they provide excellent guest services and enforce hotel policies

Qualifications

• Possess excellent management skills, communication skills, and multitasking skills
• At least 2 years of experience as a front office manager, front desk, or similar position in the hospitality industry or related field
• Proficient bookkeeping skills, including experience with Microsoft Word and Excel, strongly desired
• Prior hospitality experience of 1 year is required for this position
• Applicants must have a high school diploma or GED

About Company

Candlewood Suites Billings Westis a brand‑new extended‑stay hotel proudly serving the Billings, Montana community. We believe that caring for our employees empowers them to provide exceptional service to our guests. Our team thrives in a fun, community‑focused environment that supports collaboration, growth, and outstanding hospitality.

Benefits Include

• Competitive wages for all positions
• Paid time off
• Employee discounts at all IHG hotels

Salary Information

$16 - $19Hourly Wage