Hotel Front Desk Leader & Guest Experience

MAAX BATH; Lake Toxaway (NC); On-site; USD 52,000 - 80,000; Full time

Benefits offered by this job

Health benefits

Job summary

The Greystone Inn in North Carolina seeks a dedicated Front Office Manager to lead the front desk and night audit teams, ensuring exceptional guest experiences. You will hire, train, coach, and schedule staff while maintaining service standards and SOPs.

Responsibilities include revenue and labor cost oversight, creating guest packages with sales, and updating the property website with deals. A strong focus on safety and customer service is essential.

Qualifications

• Experience leading front desk teams and night audit operations.
• Proven ability to hire, train, review performance, schedule, and coach staff.
• Strong guest-service focus with ability to handle escalated guest issues professionally.

Responsibilities

• Lead Front Office and night audit to ensure smooth operations.
• Oversee hiring, training, performance reviews, and scheduling.
• Maintain SOPs and service standards; manage revenue and labor costs.
• Collaborate with sales on packages and promotions; update website with deals.
• Lead departmental meetings and monitor monthly budgets.
• Ensure safety procedures and guest privacy are upheld.

Skills

Front Desk Leadership

Staff Training

Customer Service

Shift Scheduling

Education

High school diploma or equivalent

Hospitality degree preferred

Tools

PMS Software

Job description

The Greystone Inn in North Carolina seeks a dedicated Front Office Manager to lead the front desk and night audit teams, ensuring exceptional guest experiences. You will hire, train, coach, and schedule staff while maintaining service standards and SOPs.

Responsibilities include revenue and labor cost oversight, creating guest packages with sales, and updating the property website with deals. A strong focus on safety and customer service is essential.