Hotel Front Desk / Guest Service Rep

Embassy Suites - Madison; Madison (WI); On-site; USD 22,000 - 23,000; Part time

Benefits offered by this job

Team culture

Training and growth

Employee recognition

Paid time off

Hotel room discounts

Teammate referral bonuses

Volunteer time off

Employee assistance program

Job summary

Embassy Suites - Madison is seeking a Guest Service Representative for the Front Desk. This part-time role offers a starting wage and opportunities for increases based on performance, with a deadline of 9/25/2026 to apply.

The position focuses on greeting guests, check-in/check-out assistance, handling requests, and coordinating with hotel teams to ensure smooth operations. Prior hotel or customer service experience is a plus, with on-the-job training provided.

Qualifications

• Friendly, positive attitude with strong customer service skills.
• Ability to multitask and work in a fast-paced environment.
• Strong communication skills and a professional approach.
• Basic computer skills and the ability to stand for extended periods.

Responsibilities

• Serve as the first point of contact for guests, creating a welcoming experience.
• Greet and assist guests during check-in/check-out, ensuring smooth service.
• Handle guest requests, inquiries, and reservations with professionalism.
• Communicate with Housekeeping, Maintenance, and Sales to ensure seamless operations.
• Manage daily front desk duties, including payments, room assignments, and resolving issues.

Skills

Customer service

Multitasking

Communication

Professionalism

Teamwork

Job description

Embassy Suites - Madison
231 S Pinckney St
Madison, WI 53703, USA

Description

Position: Guest Service Representative / Front Desk
Starting Salary Range: $16.00-$17.00/hour or more based on experience.
Wage Increases: New hires can earn wage increases at 30, 60, 90 days
Employment Type: Part-Time
Application Deadline: September 25, 2026

Are you passionate about hospitality and making sure every guest feels welcomed and cared for? Do you enjoy working in a team environment where collaboration and customer service are valued? We're looking for a Guest Service Representative to join our Front Desk team!

We Offer

• Team Culture: We work as a team and take pride in supporting each other every day
• Training and Growth: We provide on-the-job training and support career growth within the company
• Employee Recognition: We celebrate achievements and recognize the hard work of our team members

Benefits for all Teammates

• Paid vacation, sick, bereavement, & jury duty
• Holidays paid at time & ½ when worked
• Travel with hotel room discounts
• Teammate referral bonuses
• Paid time off to volunteer in your community
• Employee Assistance Program with mental health resources

Additional Benefits for Full-Time Teammates

• Affordable health, dental, & vision plans for you and your family
• Low-cost accident, critical illness, & hospital coverage
• Flexible spending plans options
• 401(k) retirement plans with company contribution

What You’ll Do

• Serve as the first point of contact for our guests, creating a positive and welcoming experience.
• Greet and assist guests during check-in and check-out, ensuring smooth service with a friendly attitude.
• Handle guest requests, inquiries, and reservations with professionalism and attention to detail.
• Communicate with Housekeeping, Maintenance, and Sales teams to ensure seamless operations.
• Manage daily front desk duties, including payments, room assignments, and resolving any guest issues.

We’re Looking For

• A friendly, positive attitude with strong customer service skills.
• Ability to multitask and work well in a fast-paced environment.
• Strong communication skills and a professional approach to solving guest concerns.
• Basic computer skills and the ability to stand for extended periods.
• Prior hotel or customer service experience is a plus, but we are happy to train the right candidate!

At Raymond Management, we prioritize a team-centered culture where every member is valued, supported, and empowered to create high quality experiences for both teammates and guests. If you're ready to be part of a team that cares for its people, we manage an award-winning portfolio of Hilton and Marriott hotels across the U.S. and look forward to welcoming you.

At Raymond Management Company, respect is the foundation of our culture. We treat everyone equally, embrace diversity, and value each person’s perspective and well being.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.